Can't receive Emails on Android phone
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Can't receive Emails on Android phone
09-05-2019 9:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I created an Plusnet Email account for my wife a few years ago but it was not used until now.
I have set up email on her Android phone and it will send emails but it will not download them from the plusnet server.
First I setup the email using POP3 then IMAP. No errors were reported for the accounts but both act the same sending emails but not receiving.
I logged in to Pusnet webmail and all the test emails are there but not being forwarded.
Has part of the account been disabled due to inactivity? seems odd not to disable it all or is there something else.
Fixed! Go to the fix.
Re: Can't receive Emails on Android phone
10-05-2019 10:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @Martini and welcome to the forums!
Please accept my apologies for the issue in receiving mail.
After checking your account, I can't see that email has been deactivated in any way. Are you using the email client that is installed as default on the mobile phone or another app?
As this is an additional mail box and outgoing mail is functioning correctly, it's likely that the username you have entered is just the username for the account. For additional mailboxes you require username+mailbox name. (The mailbox name is the prefix to the @ symbol.) I have included the relevant incoming mail settings below.
Username: Account username, or if using an additional mailbox, username+(mailbox name)
Password: Your mailbox password
POP3 Incoming mail server: mail.plus.net
POP3 Incoming mail server port: 110
Or
IMAP server (if IMAP is used): imap.plus.net
IMAP server port: 143
SSL: Off for both incoming and outgoing
Let us know how you get on and feel free to attach screenshots of your mail settings excluding sensitive information if the issue persists.
Thank you.
Re: Can't receive Emails on Android phone
10-05-2019 8:54 PM - edited 10-05-2019 9:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Jubby thanks for the quick reply.
This is an additional mailbox and all the settings look fine. The username and mailbox are correct as I messed around with other combinations and the account failed to verify.
Same result POP or IMAP, messages send but don't receive. No errors given at all.
Thanks
Martini
Re: Can't receive Emails on Android phone
11-05-2019 12:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for confirming @Martini and no problem,
As per my previous response, could you kindly take screenshots of the incoming mail settings page excluding any sensitive information such as email addresses as it will help us determine where the issue lies.
Thanks again.
Re: Can't receive Emails on Android phone
13-05-2019 2:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The POP3 shot is attached. I will recreate the IMAP when I get chance to access my wifes phone. Unfortunatley it will not allow 2 accounts with the same email address so I have to delete the account and recreate it each time to test things.
Re: Can't receive Emails on Android phone
13-05-2019 3:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello Martini,
Looking at the screen shot provided everything looks setup correctly. Can you try a new password to see if that changes anything. You can set up a new password via the member centre for that mail box, please let us know how you get on.
13-05-2019 3:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Might be worth trying a different email app to (what looks like from the screen dump) the standard one. I use the k-9 mail app https://play.google.com/store/apps/details?id=com.fsck.k9&hl=en_GB successfully on a number of Android devices with multiple PlusNet mailboxes
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Can't receive Emails on Android phone
20-05-2019 8:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Changing the password made no difference.
Anything else to try, otherwise its another email app
Re: Can't receive Emails on Android phone
20-05-2019 8:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there @Martini
Before attempting with another client, have you tried logging into the emails via the webmail platform to ensure the login details are working?
From the screenshots you have provided, all the settings seem to be input on your device correctly.
Re: Can't receive Emails on Android phone
22-05-2019 6:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the suggestion but it was the first thing I did when the emails did not come through was to check they were on the Plusnet server. I thought there may be some forwarding options blocking the transfer to the mobile.
Re: Can't receive Emails on Android phone
22-05-2019 9:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Martini, are you experiencing the same problem on all mailboxes on the account or only the one in the screenshot you sent previously?
Have you been able to try this on a different mail client to see if the issue is specific to the client you were using?
Do you experience the problem on other broadband connections/mobile data?
Could you also confirm the client you were using previously as I'd be happy try and replicate the issue on the same client using my emails.
Thanks.
Re: Can't receive Emails on Android phone
24-05-2019 9:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the suggestion,
I tried using email on mobile data and that allows the emails to download (required authentication to be turned on)
but emails would not send.
So at least it is a move forward lol
To send emails my wife must be on wi-fi, to receive emails she must not.
The email cliens is a default one on the samsung galaxy phone, I will try and see exactly what and the version.
Thanks
Re: Can't receive Emails on Android phone
24-05-2019 12:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us.
I've attempted to replicate this on the default mail client for Samsung phone a colleague has, however I've been able to setup a my username.plus.com email address sending and receiving successfully.
Are you ticking the require authentication box in the outgoing server settings part?
This would explain why she's able to send mail on WiFi but not on mobile data, because when you're on a Plusnet WiFi you'll authenticate via the broadband connection instead.
Re: Can't receive Emails on Android phone
25-05-2019 4:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
She has to tick for one way and uncheck for the other which is ridiculous.
Thanks anyway, got it sorted
Re: Can't receive Emails on Android phone
25-05-2019 4:05 PM - edited 25-05-2019 4:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I installed K9 in ten minutes in and outbound work. It would have been 5 minutes but I spelt mail wrong
Thanks to everyone for the assistance, much appreciated.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Can't receive Emails on Android phone