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Can't access webmail today

mapletree
Grafter
Posts: 644
Registered: ‎28-07-2007

Can't access webmail today

Hi,
I can't access either the old or the new webmail system today.  Trying webmail.plus.net I just see "Waiting for webmail.plus.net" forever.  If I try betawebmail I get the login screen but it hangs forever after I enter in my username and password.
19 REPLIES 19
randpwar
Grafter
Posts: 1,320
Thanks: 3
Registered: ‎01-08-2007

Re: Can't access webmail today

I’m able to access the new webmail but not the old; Is the old webmail no longer accessible permanently?
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Can't access webmail today

Just got the same error from here, I'm getting someone to look into it now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Can't access webmail today

Quote
Planned Webmail Maintenance - Tuesday 10th April 7.00am-8.00am
Email
Posted on: Thursday 5 April 2012, 17:41
When's this work happening?
Tuesday morning, 10th April.
What does it affect?
Our Webmail platform.
How long will it take?
About 5 minutes.
What does the work involve?
We are officially launching our new Webmail platform -
http://community.plus.net/blog/2011/12/01/roundcube-launch/
Am I likely to notice the work?
Yes. If you click the 'Webmail' link on our website you will be taken to our new Webmail platform. Any bookmarks you have saved will also point to the new site rather than the old one.
Is there anything else I need to know?
The old platform will remain available for several months but will eventually be decommissioned. You will be able to continue accessing the old platform by browsing to https://webmail.plus.net/squirrelmail or clicking the 'basic webmail' button on the Webmail login page.
Kind Regards
Bob Pullen
Customer Support
Hasn't quite gone to plan
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Can't access webmail today

The switch has happened, but seems to be some teething problems afterwards. You'll still be able to access the old webmail for now at webmail.plus.net/squirrelmail
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
grumpybob
Grafter
Posts: 62
Thanks: 1
Registered: ‎05-11-2007

Re: Can't access webmail today

Same for me: can't access new or old Webmail. Very inconvenient  Angry
grumpybob
Grafter
Posts: 62
Thanks: 1
Registered: ‎05-11-2007

Re: Can't access webmail today

Quote from: Chris
The switch has happened, but seems to be some teething problems afterwards. You'll still be able to access the old webmail for now at webmail.plus.net/squirrelmail

No you can't.
kmilburn
Grafter
Posts: 911
Thanks: 5
Registered: ‎30-07-2007

Re: Can't access webmail today

I managed to get in on webmail.plus.net/squirrelmail.  However,  to say it's sluggish is an understatement!
colintivy
Rising Star
Posts: 1,375
Thanks: 33
Registered: ‎07-03-2008

Re: Can't access webmail today

Grrr! Same here.
Angry  Roll_eyes
grumpybob
Grafter
Posts: 62
Thanks: 1
Registered: ‎05-11-2007

Re: Can't access webmail today

I am (again) having to use https://www.mail2web.com to access my Plusnet Webmail because of problems at Plusnet. If anyone else would like details re. how to do this (it is easy) I will post them here.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,054
Thanks: 3,817
Fixes: 242
Registered: ‎04-04-2007

Re: Can't access webmail today

Morning folks,
As alluded by Jim, we've encountered some unexpected problems following this morning's maintenance.
I've just published a Service Status announcement and we hope to have things back up and running ASAP.
Apologies for the inconvenience.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Can't access webmail today

https://betawebmail.plus.net/ and https://betawebmail.plus.net/squirrelmail both working ok at the moment, but https://webmail.plus.net is not. (ref: Webmail problems (71023) service status). HTH.
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Can't access webmail today

Hey, https://webmail.plus.net/ seems to be working now!
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,054
Thanks: 3,817
Fixes: 242
Registered: ‎04-04-2007

Re: Can't access webmail today

Things should be looking a lot better now. Latest announcement is here.
We encountered a few stumbling blocks. Roundcube wasn't processing attachments very efficiently, some of the server logs were growing to silly sizes and the boxes were under extremely high load until we enabled an additional server. We also had some issues with the Metronet build and some of the updated Apache config.
We're still seeing the odd spike in load on one of the boxes so we're keeping a close eye on things. There's also the missing address book entry problem as reported by @roughyed here.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

mapletree
Grafter
Posts: 644
Registered: ‎28-07-2007

Re: Can't access webmail today

Thanks.  It's working for me now  Smiley