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Can't Receive Inconing Emails?

dvdhu
Dabbler
Posts: 10
Registered: 16-01-2014

Can't Receive Inconing Emails?

I can't receive incoming emails om my Sumsung Galaxy S3 mini, although I can send outgoing emails? The incoming and outgoing were set up as instructions supplied by Plus Net? The only emails I have received are from Plus Net?
13 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can't Receive Inconing Emails?

I am going to make a couple of assumptions
The emails you received were addressed to postmaster@username.plus.com and the ones you haven't received are addressed to anothername@username.plus.com
Is this correct
EDIT email address corrected  Embarrassed Embarrassed
dvdhu
Dabbler
Posts: 10
Registered: 16-01-2014

Re: Can't Receive Inconing Emails?

I have only received an email from support@plus.net to postmaster@username.plus.com. Not from any other email address?
jim:green username removed mod:end
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can't Receive Inconing Emails?

Checking your email on this Forum it is a Madasafish address
Is this the one you not receiving emails from
dvdhu
Dabbler
Posts: 10
Registered: 16-01-2014

Re: Can't Receive Inconing Emails?

Yes, thats right. Always had a madasafish account
dvdhu
Dabbler
Posts: 10
Registered: 16-01-2014

Re: Can't Receive Inconing Emails?

*****@madasafish.com
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can't Receive Inconing Emails?

In which case you need to set up that account on you Samsung assuming that it is still active - can you access it via a computer or webmail
If it is still active then the Incoming email server (POP3) should be mail.madasafish.com and with the correct Madasafish userrname and password
dvdhu
Dabbler
Posts: 10
Registered: 16-01-2014

Re: Can't Receive Inconing Emails?

I tried that to begin with, but it kept saying the username or password was wrong
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can't Receive Inconing Emails?

Which brings me back to the question - when you moved from Madasafish to Plusnet did you retain the email address
One way to check is the Madasafish webmail as I believe you may no longer have a valid email account with them unless you subscribed to JustMail https://webmail.madasafish.com/
dvdhu
Dabbler
Posts: 10
Registered: 16-01-2014

Re: Can't Receive Inconing Emails?

I can still get emails to *****@madasafish.com, do every day and can log into webmail and pick up my emails
dvdhu
Dabbler
Posts: 10
Registered: 16-01-2014

Re: Can't Receive Inconing Emails?

My email address on my plus net account is *****@*****.plus.com, does this make a difference?
dvdhu
Dabbler
Posts: 10
Registered: 16-01-2014

Re: Can't Receive Inconing Emails?

Although under "My Account" it is still *****@madasafish.com
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can't Receive Inconing Emails?

Try deleting the whole thing and starting again as it may have got all screwed up
But the account and the email must match
dvdhu
Dabbler
Posts: 10
Registered: 16-01-2014

Re: Can't Receive Inconing Emails?

Deleted the email account. Set it up again using *****@*****.plus.com, works perfectly!  Smiley Thanks Very Much for your Help, its is Much Appreciated