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Can't Receive Emails From Barclays Bank

southerner
Aspiring Pro
Posts: 521
Thanks: 48
Fixes: 1
Registered: 27-11-2013

Can't Receive Emails From Barclays Bank

Just wondered if anyone's able to receive emails from Barclays Bank?
When I login to my internet banking it keeps telling me to update my email address as they can't reach me on it but I use my email account frequently pretty much every day without issue via IMAP and SMTP and haven't encountered any other issues.
Huh
5 REPLIES
Community Veteran
Posts: 5,457
Thanks: 1,431
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Registered: 16-10-2014

Re: Can't Receive Emails From Barclays Bank

The last email I got from BB was on the 20th if that is any help.
southerner
Aspiring Pro
Posts: 521
Thanks: 48
Fixes: 1
Registered: 27-11-2013

Re: Can't Receive Emails From Barclays Bank

Thanks for that. I raised a support question.
pwatson
Rising Star
Posts: 2,468
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Registered: 26-11-2012

Re: Can't Receive Emails From Barclays Bank

I assume you're using a Plusnet email address (Just check, as you haven't said!)
Have you looked in any Junk folder that you may have to see if you emails in there?
lemming
Grafter
Posts: 30
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Registered: 16-03-2015

Re: Can't Receive Emails From Barclays Bank

woodm,  just to be on the safe side.  Are you absolutely sure that the web page that's asking for this input is the genuine one and not a spoof page?
In any case, I'd check with the bank's IT helpdesk, as the people most likely to be aware of current problem types.
southerner
Aspiring Pro
Posts: 521
Thanks: 48
Fixes: 1
Registered: 27-11-2013

Re: Can't Receive Emails From Barclays Bank

Ah, I understand what's going on now. I just tried to do something the wrong way. I wasn't keen on calling them for obvious reasons but I got there in the end.

...The bank that is ;-)