It does say that, but in my view it could be clearer, perhaps state the options before describing the process, it was here
The following may be clearer
Launch a windows command line window (DOS window) - press windows-key+R - type CMD into the run box - click OK
Note: In example below it assumes you are using a plusnet email address, if you use one of the other brand email services supported by plusnet, use the appropriate SMTP server name for that brand. example for Free-Online you would use telnet relay.free-online.net.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
