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Can only send emails on home wifi

Cheltk
Hooked
Posts: 6
Registered: ‎24-07-2022

Can only send emails on home wifi

Hi,
I can only send emails when connected to my home wifi. The outgoing Mail server address is correct and I have SSL switched on. The username and password are showing as optional and say the details are incorrect when I use my email login details. Do I need the username and password fields to be completed in able to send emails when not on my home wifi?

Thanks.
12 REPLIES 12
jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Can only send emails on home wifi

@Cheltk You need to be authenticated when not using your home connection. Which email client are you using?

John
Cheltk
Hooked
Posts: 6
Registered: ‎24-07-2022

Re: Can only send emails on home wifi

Hi John,

It’s Apple via my iPhone.
jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Can only send emails on home wifi

@Cheltk So you are using a '.icloud' address, not a Plusnet one? Sorry for more questions, but we need to make sure exactly where the issue may lie.

John
Cheltk
Hooked
Posts: 6
Registered: ‎24-07-2022

Re: Can only send emails on home wifi

Not as far as I am aware. I have the host name as relay.plus.net as the FAQ’s show.
jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Can only send emails on home wifi

@Cheltk Right, so it is a Plusnet email address. Really silly question, but you do have  mobile data on the phone, and it is switched on?

What happens if you try to send? - the exact error message (if any) would help here.

John
MisterW
Superuser
Superuser
Posts: 15,316
Thanks: 5,875
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Registered: ‎30-07-2007

Re: Can only send emails on home wifi

The username and password are showing as optional and say the details are incorrect when I use my email login details. Do I need the username and password fields to be completed in able to send emails when not on my home wifi?

You need to use your Plusnet accountname & password as authentication on the outgoing server. Whilst the email address will authenticate for incoming mail I'm not sure it will work for SMTP authentication. If you have a secondary mailbox then you can use accountname+mailboxname & the mailbox password. NB the '+' is needed.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Can only send emails on home wifi

Thanks, @MisterW Forgot that, as I haven't got my PN mail on my Apple devices - never bothered setting them up.

John
Cheltk
Hooked
Posts: 6
Registered: ‎24-07-2022

Re: Can only send emails on home wifi

I definitely have mobile data on. The message I’m getting is ‘the server rejected one of the recipients addresses’. I’ve tried it with 2 addresses which I know work but same message.
Champnet
Aspiring Hero
Posts: 2,671
Thanks: 1,017
Fixes: 13
Registered: ‎25-07-2007

Re: Can only send emails on home wifi

Ignore post….

Cheltk
Hooked
Posts: 6
Registered: ‎24-07-2022

Re: Can only send emails on home wifi

Thanks for your help. Think I’m going to have to put this in the too hard box for the moment!
Champnet
Aspiring Hero
Posts: 2,671
Thanks: 1,017
Fixes: 13
Registered: ‎25-07-2007

Re: Can only send emails on home wifi

@Cheltk  Your email address is definitely Plusnet ? Not one of the legacy products Force 9, Madafish etc..

Cheltk
Hooked
Posts: 6
Registered: ‎24-07-2022

Re: Can only send emails on home wifi

Yes, it’s Plusnet.