Can only send emails from my iPhone when connected to home wifi.
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Can only send emails from my iPhone when connected to home wifi.
25-11-2020 10:59 AM
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Hi,
I have an iPhone SE. I can send emails via Plusnet when connected to my home wifi but not via mobile data or other wifi. I can receive emails. I am able to send and receive emails from a Gmail account which is also on my iPhone.
My wife has the same phone and same configuration but does not have this problem.
I have seen similar issues on these forums but not this one. Can anyone help?
Re: Can only send emails from my iPhone when connected to home wifi.
25-11-2020 1:05 PM
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@DerekSmith in order to send via the PlusNet servers when not connected to your home wifi, you will need to configure the outgoing server for authenticated SMTP. https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Can only send emails from my iPhone when connected to home wifi.
25-11-2020 3:44 PM
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Thanks. I'm set up for authentication on SMTP using my password. Is that what you mean?
Also SSL is selected (whatever that is!)
Going to server port 587
Re: Can only send emails from my iPhone when connected to home wifi.
25-11-2020 4:52 PM
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PS Hi, I went back and, not for the first time, re-entered my password for SMTP authentication and it is now working!
Thanks for your advice
Re: Can only send emails from my iPhone when connected to home wifi.
25-11-2020 4:52 PM - edited 25-11-2020 4:53 PM
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Yes, you need to use accountname and password. You should specify STARTTLS with port 587 not SSL
edit:posts crossed , good to see you've got it working now
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Re: Can only send emails from my iPhone when connected to home wifi.
25-11-2020 4:59 PM
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Interesting, thanks. I don't have STARTTLS as an option. If this comes up again where would I find that?
Re: Can only send emails from my iPhone when connected to home wifi.
25-11-2020 5:40 PM
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Is there a TLS option ?
Maybe the iPhone treats ssl and tls as a single option and selects as appropriate according to the port
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