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Can I get back a deleted email? I accidentally had "clear trash on logout" selected.

Kizzy
Newbie
Posts: 1
Registered: ‎19-07-2021

Can I get back a deleted email? I accidentally had "clear trash on logout" selected.

I have now unselected "clear trash on logout", but obviously that was too late for the deleted email that I have now lost.  This happened within the last 3 hours, so is it possible to get it back?

1 REPLY 1
BD
Plusnet Help Team
Plusnet Help Team
Posts: 1,171
Thanks: 249
Fixes: 72
Registered: ‎24-04-2017

Re: Can I get back a deleted email? I accidentally had "clear trash on logout" selected.

Hi @Kizzy, thanks for getting in touch and I'm sorry to hear it sounds like you've accidentally deleted an email. I have contacted our back end team and have advised them to restore the oldest snapshot we have of the mailbox which should hopefully bring the lost mail back for you. There's no guarantee this will return the mail but we can certainly try. If it can be returned then this should be in the next 3 working days.

 Ben Devine
 Plusnet Help Team - Sheffield