Blocked from sending email to complain about Spam Emails
On 31st December 2012, I subscribed to a well known financial magazine and also created an account on their website to enable me to have full online access. As this was a paid for service with a reputable company, I used my main Plusnet email address. Apart from the magazine and website access, the company also send regular emails on subjects of possible interest, which is all well and good as that is what I have signed up to receive.
However, over the last month or so I have also begun to receive a considerable number of spam emails some of a 'personal' nature but the vast majority being related to financial products, and about the supposed share prospects of one company in particular. I am not opening any of the emails, just viewing the properties and then adding them to blocked senders/blocked domains as appropriate but still they come with another half dozen received today.
Hence, this afterrnoon I resolved to email the company whose magazine/website I subscribed to to ask if the possibility existed that their website had been hacked and customer details stolen, but when I clicked send I received a rejection message stating that my email could not be sent as it appeared to contain spam - how ironic etc.
I reasoned that it might be prudent to remove the word spam from my email - replacing it with 'spurious' but his made no difference as again my message was deemed to be a spam risk. I was finally able to get my message away by manipulating the language in such a way as to fool the mail filters but it seems to make no sense at all that I could not send an email to a company of whom I am a registered customer, using the email address I have registered on my account which is also the one they use to email me.
The Windows Mail default message said that if I was unhappy with the blocked outgoing email that I should report it to my ISP - so here's the report!!!
However, over the last month or so I have also begun to receive a considerable number of spam emails some of a 'personal' nature but the vast majority being related to financial products, and about the supposed share prospects of one company in particular. I am not opening any of the emails, just viewing the properties and then adding them to blocked senders/blocked domains as appropriate but still they come with another half dozen received today.
Hence, this afterrnoon I resolved to email the company whose magazine/website I subscribed to to ask if the possibility existed that their website had been hacked and customer details stolen, but when I clicked send I received a rejection message stating that my email could not be sent as it appeared to contain spam - how ironic etc.
I reasoned that it might be prudent to remove the word spam from my email - replacing it with 'spurious' but his made no difference as again my message was deemed to be a spam risk. I was finally able to get my message away by manipulating the language in such a way as to fool the mail filters but it seems to make no sense at all that I could not send an email to a company of whom I am a registered customer, using the email address I have registered on my account which is also the one they use to email me.The Windows Mail default message said that if I was unhappy with the blocked outgoing email that I should report it to my ISP - so here's the report!!!
Yes that had crossed my mind but as it happened twice running I didn't want to get a black mark from Plusnet for sending 'dodgy' emails. 
I have actually just found a useful link on the PN support site showing how to create mail blocking rules so that might just do the trick... http://www.plus.net/support/security/spam/wmail_spam.shtml
I have actually just found a useful link on the PN support site showing how to create mail blocking rules so that might just do the trick... http://www.plus.net/support/security/spam/wmail_spam.shtml
No I think you were right in your original assumption.
I was trying to send out an email to a company to complain about incoming spam. I didn't get an Undeliverable message just an instant rejection (with the unsent email remaining in my Outbox). I don't have the full text but I just remember that it said that the message could not be sent due to possible spam content. So presumably this means that the word spam is being interpreted somewhere along the line as evidence of spam content thus making it impossible to complain about such things. I wonder how manufacturers/retailers of SPiced hAM get on!
I have now used the PN suggested incoming mail rules to leave on the server any incoming emails which include the named share prospect company which should take care of the vast majority of the recent spam messages.
I was trying to send out an email to a company to complain about incoming spam. I didn't get an Undeliverable message just an instant rejection (with the unsent email remaining in my Outbox). I don't have the full text but I just remember that it said that the message could not be sent due to possible spam content. So presumably this means that the word spam is being interpreted somewhere along the line as evidence of spam content thus making it impossible to complain about such things. I wonder how manufacturers/retailers of SPiced hAM get on!
I have now used the PN suggested incoming mail rules to leave on the server any incoming emails which include the named share prospect company which should take care of the vast majority of the recent spam messages.
