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Blank e mails

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fibreinternet
Hooked
Posts: 9
Registered: 2 weeks ago

Blank e mails

Plusnet please sort out why you are sending me blank e mails, just the subject line filed in, every e mail I receive from other parties is fine.. rectify, p.s still no router and live date is here. Shambles, why oh why did I leave my last provider.....
7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 458
Thanks: 58
Fixes: 21
Registered: ‎06-08-2018

Re: Blank e mails

Hi @fibreinternet

 

Thanks for your post and I am sorry that you aren't able to see the content in the emails you have received. Firstly can I ask what type of information is in the subject line of the ones you can't access? secondly have you been able to view any emails at all that have been sent?

 

My initial thought is that the emails you are unable to view may be marketing emails with an image that hasn't loaded for you.

 

If you could let me know, if needed we can assist you further.

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
jab1
Aspiring Hero
Posts: 2,705
Thanks: 783
Fixes: 18
Registered: ‎24-02-2012

Re: Blank e mails


@fibreinternet wrote:
Plusnet please sort out why you are sending me blank e mails, just the subject line filed in, every e mail I receive from other parties is fine.. rectify, p.s still no router and live date is here. Shambles, why oh why did I leave my last provider.....

Another question - if these are marketing emails, which email client are you using? - I had a similar problem a while back using an 'old' version of 'Thunderbird', updated to to the current version and the problem disappeared.

John
fibreinternet
Hooked
Posts: 9
Registered: 2 weeks ago

Re: Blank e mails

E mails relate to my contract being setup in subject line only

Your broadband is setup
Your internet is ready to go
And such as that
fibreinternet
Hooked
Posts: 9
Registered: 2 weeks ago

Re: Blank e mails

Hi
I have no problem viewing emails from anyone else, particularly spam🙁
I use yahoo email
jab1
Aspiring Hero
Posts: 2,705
Thanks: 783
Fixes: 18
Registered: ‎24-02-2012

Re: Blank e mails

@fibreinternet  In that case, sorry I can't help as I have a yahoo account but it is redirected to my PN mailbox, so I don't see how yahoo handles the mail.

John
Plusnet Help Team
Plusnet Help Team
Posts: 482
Thanks: 59
Fixes: 23
Registered: ‎06-08-2018

Re: Blank e mails

Hello @fibreinternet

 

If you can do so, are you able to forward the emails across to another personal email address you have and check if you are able to view the full context of the email?

 

Kind regards.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
Superuser
Superuser
Posts: 13,679
Thanks: 4,997
Fixes: 28
Registered: ‎22-08-2007

Re: Blank e mails

Fix

Have you tried to look at these email using PlusNet's webmail interface?

There is a fair possibility that the email body is there and the issue relates to the away your email client is working and not an issue with the emails.

Intermittently I see "empty" emails on iDevices.