Blacklisted by local policy

[#1]

Is there a status page these days? If so I cannot find it. I'm sure it would cut down on the volume of me too posts.

Users are looking to escalate an issue as it's not immediately obvious whether PN are aware or not. The only way to find out is they happen across a staff post buried in one of these threads.

[#2]

@keeka No, there isn't a functional status page these days, but I assume most people can read - there are a number of topics covering this issue.

[#3]

@jab1 

Too many threads on the same issue.  I wonder why folks spawn new threads.  I've asked the mods to consider consolidating them.

[#4]

@jab1 With respect, I can read and it is not the same. A status page is a much more efficient method of conveying, er, status. This, rather than revisiting numerous forum threads, polluted with unhelpful comments, in the hope there's an authoritative update.

Outgoing email is now working again for me with custom domain. Thank you, Plusnet, for getting it back up and running. Much appreciated.

[#5]

The problem isn't that there's a generic problem with the email servers, but that specific users, with specific IP addresses, have got onto a 3rd-party blacklist that is used by Plusnet. 

Things go wrong when that 3rd party list gets updated, and - for whatever reason - users IP addresses get added to it. The solution is either that the 3rd-part list gets 'corrected' or Plusnet have to add manual exceptions.

And we all know that Plusnet is winding down it's email setup, so will not have lots of staff ready to help...

[#6]

Sorry, @paul_blitz , but, and more clued-up people will correct me if I'm wrong, the generic message everyone (including me, who is definitely not on any blacklist) received was their email programs 'best guess' at what had gone wrong, and it was a very poor best guess. The issue was on the SMTP servers. 

[#7]

Migrating the service and (not) supporting it are not co-related.  The fact that a resolution has been delivered outside of core hours is testament to the willingness and ability to deliver support.

This issue was not typical of individual IP blacklisting which arises from the IP address being used to abuse mail services.

[#8]

Some email clients might attempt to interpret the response but should also display it verbatim as received from the server. As in this case.

host relay.plus.net[212.159.8.107] said: 550 <user@domain.tld> sender rejected (blacklisted by local policy) (in reply to MAIL FROM command)

Which AIUI means it objected (albeit temporarily) to the address in the FROM command sent by the client.

Moderator's note:
Please start a new topic relating to the following unrelated query

BTW I have just become aware of the Greenby migration.

At the moment, I relay my small amount of domain mail unauthenticated, over my PN connection, via relay.plus.net. I have madasafish.com included in my spf.

Once I'm moved over, will I be compelled to use smtp auth (even whilst on a PN connection) and what if any changes are needed to the spf record? Should I create a new post?

Cheers

[#9]

Moderator's note:

Topic locked as the problem is resolved. Any further comments should be added to this related topic: 

https://community.plus.net/t5/Email/Plusnet-emails-refusing-to-send/m-p/2018064#M52122