Being moved to greenby what happens to multiple addresses?

insussex · ‎30-09-2016

Hi

Very disappointed about this but whatever.

I have five regular aliases used as separate addresses for family and forums etc.

Example: somebody@hereweare.plus.com, somebodyelse@hereweare.plus.com, Youandme@hereweare.plus.com

what happens to these when we are moved over please?

Mike

jab1 · ‎24-02-2012

As it is the account (@hereweare.plus.com) that moves, all mailboxes associated with it will move.

John

MisterW · ‎30-07-2007

@insussex the understanding is that additional mailboxes and aliases will be retained when an account is migrated to Greenby

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

insussex · ‎30-09-2016

Oh that's good news.

The one reason I have stayed with PN all these years is the fear of having to change so many log ins and service emails

Townman · ‎22-08-2007

@insussex

Hi Mike,

What was it in the communication which caused you to think it was just the notified email ADDRESS which was being moved, rather than the whole email ACCOUNT ... which might have many mailboxes, aliases and redirection email ADDRESSES?

You ae not the first to draw the wrong conclusion and I fear that you will not be the last. Understanding why folks reach the wrong conclusion might enable adjustments to the wording which will allay such fears in others.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

insussex · ‎30-09-2016

Hi

I guess it was just not specific enough.

If it had read "The whole of your mailbox including alias etc will be preserved and moved then there would be less fear.

The bigger picture is that even when Plusnet was not that competitive I stayed with them because of the awful tangle changing email addresses would cause. This seems like a big own goal

bmc · ‎28-02-2017

@insussex

Well, the good news is that once you've migrated you're not tied to PN internet.

It will cost £15 a year for your email but it could be worse - Manx Telecom are going to charge £65 per year!!!

Brian

MisterW · ‎30-07-2007

It will cost £15 a year for your email

Its free for the first two years for Plusnet broadband cuistomers

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Tench · ‎22-04-2015

Its still a very bad stunt for a major ISP to dump its webmail services into a paid provider, even with 2 years free.

bmc · ‎28-02-2017

@Tench

What would you prefer - PN to close it's email service?

At least it's only £15 (for now). Apparently Manx Telecom are going to charge £65pa.

Brian