Batch of emails disappeared

[#1]

A raft or emails between July 2023 and mid-April 2022 have disappeared.  

Can anyone help?

[#2]

Is this on Webmail? How many emails have/had you got stored?

[#3]

On both Webmail and IMAP on ipad/iphone.

There are about 3200 emails which I am thinning down via Webmail currently. 

[#4]

Sounds very much like you have exceeded the 1GB storage capacity. You should have received warnings once the capacity reached 75% and then at least 3 further ones and a final notification that your storage had gone over 1GB and that action would be taken to address this.

[#5]

I have had that warning in the past. But don't recall having received one in the recent past.

I have emails dated back from years ago, which should have been deleted.

How do I find the mailbox size?

Thanks for your help.

[#6]

Sorry- many, many years since I've used Webmail, can't remember my way round it. Maybe the resident expert @Townman  will spot this and advise.

[#7]

The size of email storage can be found under folder management - see the cog icon bottom left.

Mailboxes are archived in their entirety.

The disappearance of a block of emails across a date range seems odd and unlikely to have occurred unaided. Have you been selecting emails by date range for deletion? Are they by chance in the deleted email folder?

[#8]

The quantity of emails that have disappeared would need a fair amount of time to delete. It hasn't been done by myself.

Would it be possible the Plusnet has done a partial archive?  

[#9]

@getdownmonkeyma No - as is explained above.

[#10]

In that case I am very confused. I will need to speak to support as it is definitely glitch at Plusnet's end.

Thanks for your help.

[#11]

I have spoken to support who are going to look into this. During the conversation, he recommended getting a gmail account as Plusnet would no longer be providing an email service beyond the next two to three months.

Is this correct as I haven't seen any announcements.  

[#12]

@Townman ^^^^

[#13]

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@getdownmonkeyma wrote:

I have spoken to support who are going to look into this. During the conversation, he recommended getting a gmail account as Plusnet would no longer be providing an email service beyond the next two to three months.

Is this correct as I haven't seen any announcements.  

---

Indeed there has been no announcement from the BUSINESS.  Sadly disinformation is rife amongst the first line support people.

[#14]

Hiya @getdownmonkeyma , 

I'm really sorry for the confusion that has been caused here, we will be removing email accounts from our services but we don't have a date for when this will happen and as soon as we do we will let you know in advance. 

I know the JLB mail services are ending in a few months and this may have been where the confusion came from, I have passed feedback on so that they can make sure there is none moving forward. Sorry about that @getdownmonkeyma  

I want to follow up and make sure we are taking the right steps for you, I can't see any notifications about reaching the space limit, the ones that have disappeared are they from a specific time or just random. 

[#15]

@SammyM They appear to be random. I have emails from 6th July 2023 then nothing until 16th April 2022, very random.