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Attention of Gandalf madasafish email

KDevereux
Newbie
Posts: 6
Thanks: 3
Registered: ‎06-04-2020

Attention of Gandalf madasafish email

My madasafish email stopped working. An engineer asked to change the email password to work on it. I now can't get in to check progress and my madasafish login stopped as well.

I followed Gandalfs advice on changing the password but it asks you to give the email of the mailbox you want to change the password for which I can't get into as the password has changed so I will never get info on changing the password.

Is it possible to get a link sent somewhere I can see it so I can change the mailbox password?

Plus net have been hopeless so far. The last one said it was web chat and I changed the password!

Gandalf seems to know about madasafish so hopefully he sees this and responds

5 REPLIES 5
KDevereux
Newbie
Posts: 6
Thanks: 3
Registered: ‎06-04-2020

Re: Attention of Gandalf madasafish email

After looking around it might be that madasafish/plusnet or whoever is responsible for renewing domain names hasnt done it even after being told to do it and having emails saying they would

dvorak
Moderator
Moderator
Posts: 28,517
Thanks: 6,305
Fixes: 1,459
Registered: ‎11-01-2008

Re: Attention of Gandalf madasafish email


Moderators Note


This topic has been moved from Chat to Email

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
KDevereux
Newbie
Posts: 6
Thanks: 3
Registered: ‎06-04-2020

Re: Attention of Gandalf madasafish email

Moderator, is this now being looked into? 

Townman
Superuser
Superuser
Posts: 20,144
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: Attention of Gandalf madasafish email

Moderators are customers, the same as you and I having no access to anything.

Now that a moderator has move this to the correct place for this request type, it will be in a queue awaiting staff attention.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

KDevereux
Newbie
Posts: 6
Thanks: 3
Registered: ‎06-04-2020

Re: Attention of Gandalf madasafish email

On here no, by plusnet tech support yes.

cheers