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Attchments box will not close and is covering the page from subject line down

Soulsville
Rising Star
Posts: 75
Thanks: 4
Fixes: 1
Registered: ‎08-06-2008

Attchments box will not close and is covering the page from subject line down

Help, Attachment's box will not close and is covering the page from subject line down in fact nothing will work message options will not work how can I reset the page?

 

Thanks in advance

 

Soulsville

6 REPLIES 6
Townman
Superuser
Superuser
Posts: 24,017
Thanks: 10,199
Fixes: 175
Registered: ‎22-08-2007

Re: Attchments box will not close and is covering the page from subject line down

Just to be clear - is this with Webmail, on what device using which browser?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Soulsville
Rising Star
Posts: 75
Thanks: 4
Fixes: 1
Registered: ‎08-06-2008

Re: Attchments box will not close and is covering the page from subject line down

Hi All 

Just to clarify, the problem is on the mobile basic webmail that I have this problem. The attachment box will not close and is coving the page from the subject line down and none of the button will work. Nothing I do will close the Attachment box.

Hopefully somebody can tell me what to do, thank you

Soulsville 

 

Soulsville
Rising Star
Posts: 75
Thanks: 4
Fixes: 1
Registered: ‎08-06-2008

Re: Attchments box will not close and is covering the page from subject line down

I am using Opera, browser and basic webmail.

Soulsville
Rising Star
Posts: 75
Thanks: 4
Fixes: 1
Registered: ‎08-06-2008

Re: Attchments box will not close and is covering the page from subject line down

I am using Opera, browser and basic webmail. It is when I am composing a new email that this happens. When I am just looking at my emails all is ok. I have just tried the Edge browser and the problem is not there, the problem is just with Opera. 

Townman
Superuser
Superuser
Posts: 24,017
Thanks: 10,199
Fixes: 175
Registered: ‎22-08-2007

Re: Attchments box will not close and is covering the page from subject line down

Some browsers are rather poor in their rendering of web page content, especially in respect of overlays.  Generally there is little which can be done about it and in this case - webmail - the web application is supplied by a third party - Round Cube.

Given that all works fine with Edge, I recommend you use that.

In Opera, I trust that you have tried pinching and scrolling to no avail?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Soulsville
Rising Star
Posts: 75
Thanks: 4
Fixes: 1
Registered: ‎08-06-2008

Re: Attchments box will not close and is covering the page from subject line down

Hi Townman,

Many thanks for your input. You are right it works perfectly in Edge but not opera. So I will use edge in future.

soulsville