Attachments stripped

Firepig · ‎27-05-2014

My father and I are both Plusnet customers, thought I use Office 365 for email because of lack of security on Plusnet email. Something strange is happening - all emails he receives from me have the attachments stripped off. He receives attachments from other people, and other people receive attachments I send them.

This is not the known problem with Outlook converting attachments to gibberish sending in RTF format - I send all my emails in HTML format, but I have also tried sending as plain text, to no avail. I am sending from desktop Outlook 2016 via the Office 365 for Business servers. He receives his email in GMail app on Android and on Windows Live Mail on his Windows 10 PC, and the attachments are not visible on either, and are not present if the message is forwarded.

I'm mystified.

Townman · ‎22-08-2007

Can I use ensure I clearly understand the context here...

You are not sending via Plusnet Email services (relay.plus.net)?
Your father is not receiving via Plusnet email services?

If the answer to BOTH of the above is "No" then this query might be better placed under another board as this problem is not related to Plusnet email services.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Firepig · ‎27-05-2014

@Townman wrote:

Can I use ensure I clearly understand the context here...

You are not sending via Plusnet Email services (relay.plus.net)?

Your father is not receiving via Plusnet email services?

If the answer to BOTH of the above is "No" then this query might be better placed under another board as this problem is not related to Plusnet email services.

My father is using his Plusnet email service to receive his email. His messages from me arrive with no attachments. I am using Plusnet broadband but sending with Office 365 for Business.