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Archived mailbox? Request for it to be unarchived here!

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,887
Thanks: 407
Fixes: 91
Registered: ‎22-01-2018

Re: Archived mailbox? Request for it to be unarchived here!

Cheers for getting in touch @Ian_aitch, I have requested this to be sorted and I will drop you a text message as soon as this has been completed. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,887
Thanks: 407
Fixes: 91
Registered: ‎22-01-2018

Re: Archived mailbox? Request for it to be unarchived here!

Hiya @Ian_aitch

 

This has now been sorted for you and they will all return in batches every 30 minutes. 

 

Please get back in touch if you need any further help. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Ian_aitch
Hooked
Posts: 6
Registered: ‎14-01-2023

Re: Archived mailbox? Request for it to be unarchived here!

Many thanks, this is much appreciated 👍
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,845
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here!

Cheers Ian, I'll make sure I pass your thanks on to Sammy!

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Hiems89
Grafter
Posts: 27
Thanks: 10
Registered: ‎21-12-2020

Re: Archived mailbox? Request for it to be unarchived here!

Hi,

One of my mailboxes (the 'default' one beginning with r) has been archived for not having been accessed for over 90 days. I have only just noticed this.

Would it be possible to unarchive it, please?

Thank you.

Best regards,
Ian

csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 128
Fixes: 25
Registered: ‎01-12-2020

Re: Archived mailbox? Request for it to be unarchived here!

Hi @Hiems89

 

Thanks for getting in touch, hope you're well Smiley 

 

Do you know when the mail was archived? Normally we send across an email to let you know. 

 

- Curtis, Plusnet Sheffield

 Curtis Smith
 Plusnet Help Team
a1al
Hooked
Posts: 6
Registered: ‎01-12-2022

Re: Archived mailbox? Request for it to be unarchived here!

Hi there everyone 

 

Can I please get my emails un-archived I am still trying to work through them. 

The following was in the email I got about them being archived.Here is a list of the mailboxes that we have archived -

Mailbox Size
Maildir-diane 542.028 MB
Remaining Mail 461.692 MB

I will get them deleted quickly this time.

 

Many Thanks

 

Alymer 

 

 

Moderators Note: Personal information removed but visible to Plusnet

 

 

a1al
Hooked
Posts: 6
Registered: ‎01-12-2022

Re: Archived mailbox? Request for it to be unarchived here!

Ps. They were archived on the 4th January 2023.  

Hiems89
Grafter
Posts: 27
Thanks: 10
Registered: ‎21-12-2020

Re: Archived mailbox? Request for it to be unarchived here!

Hi Curtis @csmith94 ,

I'm fine. I hope you are well too.

According to Plusnet webmail, it was sent on 2022-10-24 at 15:46. As I said, unfortunately, I have only just noticed it.

The message says:

You are receiving this message as your mailbox has not been accessed since:

2022-03-28 09:37:03

We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.

I will be grateful if you can help.

Best regards,

Ian



 

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,845
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here!

Hi Ian, I've raised that with our netops team for you so that should get picked up on Monday or Tuesday for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Em_B
Newbie
Posts: 1
Registered: ‎22-01-2023

Archived emails are not being restored despite many requests

Most of my emails were removed from my inbox and archived. This was after two emails telling me that my inbox was getting full (759.02 Mb) and approaching the 1Gb limit.There was no date or time limit given in the email by which time I had to reduce the size of my inbox. I informed Plusnet that most of my emails had been removed on the 16th January and despite having phoned up twice since to request my emails, my emails have not been restored.
I believe that this is very poor service and reflects very poorly on a company that advertises itself as providing a good customer experience. Can someone help please?

jab1
Legend
Posts: 16,546
Thanks: 5,198
Fixes: 244
Registered: ‎24-02-2012

Re: Archived emails are not being restored despite many requests

Welcome to the forums @Em_B . When were these warning emails received? you get a reasonable time to reduce your mailstore size - AFAIK, you get two warnings of approaching the limit and then a final one when you go over - these being at least a week apart , and then one when they are actually archived. This surely gives you plenty of time to remove unwanted mail, and delete them.

John
sjpd-garb
Newbie
Posts: 3
Registered: ‎17-01-2018

Yet another "how do I get my email recovered?" query

We had deliberately left a mailbox unaccessed while working out what to do about a ransom attack, although I did occasionally look via webmail. On the day we access it again there is a message saying it has been archived with the following (useless) instructions for getting it recovered:

"If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:

https://portal.plus.net/"

Anyone know what I do need to do to get the mailbox recovered ?

Gel
Aspiring Champion
Posts: 2,328
Thanks: 298
Fixes: 29
Registered: ‎02-08-2007

Re: Yet another "how do I get my email recovered?" query

PN have announced they'll soon be dropping the e mail offering; suggest you make alternative arrangements asap.
jab1
Legend
Posts: 16,546
Thanks: 5,198
Fixes: 244
Registered: ‎24-02-2012

Re: Yet another "how do I get my email recovered?" query

@Gel A link? I'm not aware of that!

John