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Archived mailbox? Request for it to be unarchived here!

btn
Dabbler
Posts: 20
Thanks: 1
Registered: ‎15-11-2019

Re: Archived mailbox? Request for it to be unarchived here!

Please restore my emails.

btn
Dabbler
Posts: 20
Thanks: 1
Registered: ‎15-11-2019

Re: Archived mailbox? Request for it to be unarchived here!

Please can this be done ASAP my mother is having open heart surgery today and this is the only way I can communicate with her. pM me for my username.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hi @btn

I'm really sorry to see your mother's had surgery and I do hope it's gone well.

I've raised a NetOps task and normally I'd say allow 3 to 5 working days for the task to be picked up as those folk are fairly few in number and incredibly busy, but on this occasion I've been able to reach out to a colleague in the team. 

You should see your mail drop back down within the next 4 hours. If there's anything else you'd need help with, feel free to get back to me, but bear in mind that it may generally be quicker to contact your case handler in our complaints team by e-mail or phone. They've given their details in the support ticket logged on your account Here.

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Townman
Superuser
Superuser
Posts: 23,262
Thanks: 9,766
Fixes: 162
Registered: ‎22-08-2007

Re: Archived mailbox? Request for it to be unarchived here!


@btn wrote:

Please can this be done ASAP my mother is having open heart surgery today and this is the only way I can communicate with her. pM me for my username.


Your mailbox having been archived does not stop you using it for sending and receiving new emails.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

btn
Dabbler
Posts: 20
Thanks: 1
Registered: ‎15-11-2019

Re: Archived mailbox? Request for it to be unarchived here!

Thank you both - as you can appreciate this was an unfortunate day for this to happen. You are right I can still use  the email account but an email my mother apparently sent this morning, vanished before I could read it.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

No problem @btn and makes sense. 

I hope she’s doing OK.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
assuage
Hooked
Posts: 9
Registered: ‎20-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

Please can you unarchive the email for the mailbox that begins SU under my account

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hiya @assuage, thanks for your request. I've now sent that off for you Smiley

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
colin45scott
Newbie
Posts: 2
Registered: ‎01-04-2022

Re: Archived mailbox? Request for it to be unarchived here!

Please can you unarchive ANY email for the default mailbox on my account

 

how do I know if it's been archived? 

I've been missing important mail folders since approx 2021, and have only just discovered this thread.

 

thank-you

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Archived mailbox? Request for it to be unarchived here!

Hey @colin45scott, thanks a lot for getting in touch, no can do I'm afraid Sad 

As your emails were archived over 30 days ago, we'll no longer store them. 

 Adam
 Plusnet Help Team - Leeds
colin45scott
Newbie
Posts: 2
Registered: ‎01-04-2022

Re: Archived mailbox? Request for it to be unarchived here!


@adam945 wrote:

Hey @colin45scott, thanks a lot for getting in touch, no can do I'm afraid Sad 

As your emails were archived over 30 days ago, we'll no longer store them. 



damn 😕 I always wondered where they went, sadly I found these threads to late 

thanks for the update 

 

 

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Archived mailbox? Request for it to be unarchived here!

For future ref, our support advisers on 0800 432 0200 can arrange for a mailbox to be unarchived in the same way we can here (or via Facebook and Twitter)

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
marklory
Newbie
Posts: 5
Registered: ‎01-04-2022

Re: Archived mailbox? Request for it to be unarchived here!

Hi

 

Please unarchive my emails. I was unable to access it on a new device... still can't. Only saw the notice when I tried webmail.

Thanks

 

Mark L.

assuage
Hooked
Posts: 9
Registered: ‎20-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

Hi Lauren,

How long does it take to start un-archiving - cannot see any old emails.

Thanks

Townman
Superuser
Superuser
Posts: 23,262
Thanks: 9,766
Fixes: 162
Registered: ‎22-08-2007

Re: Archived mailbox? Request for it to be unarchived here!

It can take 2-3 working days.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.