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Archived mailbox? Request for it to be unarchived here! (Part 2)

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,041
Thanks: 1,604
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Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @JoeTWO 

That's also been raised and should be back within 5 working days

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PatNunn
Dabbler
Posts: 24
Registered: ‎01-10-2009

Help to unarchive and free my mailbox

Hello

 

I think my mailbox went over the 1Gb size and it's been archived. Can anyone help in restoring this please?

 

Thanks

 

Pat

stevel59
Hooked
Posts: 6
Thanks: 1
Registered: ‎04-08-2017

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

My mailbox still hasn't been restored. I responded to a couple of PMs but ather than checking via Webmail regularly, have seen no changes nor received any notifications. Can you tell me what is happening? Thanks.

janekemp
Newbie
Posts: 4
Registered: ‎28-08-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Yes, that's the one.  jk

janekemp
Newbie
Posts: 4
Registered: ‎28-08-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Here's my best attempt at a screengrab:

 

Subject Important information regarding your email account
From <Redacted>@plus.netAdd contact
To <Redacted>@<Redacted>.plus.comAdd contact
Date 2024-08-18 03:04
Username: <Redacted>
You are receiving this message as your mailbox has not been accessed since:
2024-05-15 18:02:46
We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.
To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.
If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:
https://portal.plus.net/
We will only keep archived email for a limited period of time, after which it will be permanently deleted.
Kind regards,
Plusnet customer support
https://portal.plus.net/

 

 

Hope that works OK

Many thanks - jk

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
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Registered: ‎27-11-2020

Re: Help to unarchive and free my mailbox

Hey there Pat, I've just had a look and can't see that any have been archived. Have you received an email with the archive notification?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Baldrick1
Moderator
Moderator
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Re: Help to unarchive and free my mailbox

HebdenSnapper
Newbie
Posts: 2
Registered: 4 weeks ago

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Please can you un-archive my mailbox that begins with 't'? Many thanks.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,041
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Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @HebdenSnapper 

That's been raised for you now and should be restored in the next five days at the latest

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
stevel59
Hooked
Posts: 6
Thanks: 1
Registered: ‎04-08-2017

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hello, it's three weeks since I asked for my mailbox to be unarchived. I was asked to PM you with details, which I did, but I've heard nothing back. I also posted this request earlier this week, but nothing. Can you tell me what's going on please.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,041
Thanks: 1,604
Fixes: 491
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Apologies @stevel59 

I'll respond to your PM shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
HebdenSnapper
Newbie
Posts: 2
Registered: 4 weeks ago

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi Matthew, 

Thanks, but nothing has come through yet.

Any idea when they'll be restored?

 

Cheers, 

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,924
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Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi there, such requests can take up to 5 working days so it should get picked up soon.

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 Adam Walker
 Plusnet Help Team
Adrasta
Newbie
Posts: 5
Thanks: 2
Registered: ‎08-09-2022

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, could I get my emails restored, please? I archived a load thinking that would keep them safe, but I guess they were still on the server - I'll find another way in future! 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
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Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@Adrasta requested for you now.

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 Will Cutforth
 Plusnet Help Team