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Archived mailbox? Request for it to be unarchived here! (Part 2)

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Dabbler
Posts: 20
Thanks: 1
Registered: ‎15-11-2019

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Many thanks for the prompt response!

safcdl16
Newbie
Posts: 4
Registered: ‎18-07-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hello, I have been notified that my e mails have been archived. Can I have them restored ,please?

Safcdl16.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,948
Thanks: 1,561
Fixes: 480
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @safcdl16 

I can't see any evidence of this on your account.

Were you notified by e-mail and was this due to inactivity? 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
safcdl16
Newbie
Posts: 4
Registered: ‎18-07-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Yes, I don't use the e mail account as my main one but do use it at this time year for tickets. I got this e mail when I accessed the mail ;

 

Username: safcdl16

You are receiving this message as your mailbox has not been accessed since:

2023-03-18 10:35:24

We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.

To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period.

If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:

https://portal.plus.net/

We will only keep archived email for a limited period of time, after which it will be permanently deleted.

Kind regards,

Plusnet customer support

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,948
Thanks: 1,561
Fixes: 480
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Thanks for that @safcdl16 

I've raised it to the relevant team to get those unarchived 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
safcdl16
Newbie
Posts: 4
Registered: ‎18-07-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Thank you.

AyOwZe
Newbie
Posts: 3
Registered: ‎20-07-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hello,

 

I'll need a mailbox unarchiving please as it has been archived to save storage.

 

email notification received 13/07/23 at 01:57.

 

The mailbox is 'maildir-jenni', once done please confirm so that I can ensure our own housekeeping is completed.

 

Many thanks,

 

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hey @AyOwZe I've raised a task to our netops team for you, it should get picked up within the next day or two.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

I've had a message back to say the emails have been un-archived for you, that looking OK from your side now? - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
safcdl16
Newbie
Posts: 4
Registered: ‎18-07-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Mine was back in my in box an hour or so after your intervention.

Thanks, Adam.

Plyries
Newbie
Posts: 1
Registered: ‎23-07-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi

can you please unarchive my mailbox(s) linked to Plyries account.

 

Thanks

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Sure, which mailboxes are affected? Feel free to PM me if you don't want to mention on here. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
andrew19
Newbie
Posts: 2
Registered: ‎26-07-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, could you please un-archive my mailbox? Many thanks
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,948
Thanks: 1,561
Fixes: 480
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Sorry to hear that @andrew19 

I've raised the request for the e-mails to be unarchived and this should happen in the next 30 minutes 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
andrew19
Newbie
Posts: 2
Registered: ‎26-07-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Thanks