Archived emails
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Archived emails
09-04-2020 2:40 PM
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Many thanks
Re: Archived emails
09-04-2020 2:56 PM
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Hi @DeeElizSt
A warm welcome to the forums.
A request to restore archived emails is passed to the systems support teams, who I suspect might be a bit thin on the ground at the moment. It is a matter of waiting until the restore request is processed (can be up to 48 hours) or this request is picked up here and actioned by the social team.
Usually users see weeks of regular waring email messages that their use of email storage has exceeded the FUP, inviting them to address the issue before archiving becomes necessary. Have you not seen those emails? Are you monitoring the user account email notification address? That is usually postmaster@youraccount.plus.com - such emails are also sent to the default email address on your account.
There is though another path to having emails archived - not accessing a mailbox for several months. In such cases the only place a warning email is sent is to … the mailbox which is not getting accessed!
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Re: Archived emails
09-04-2020 3:24 PM
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Hi
Thank you for your reply. Sorry to message but I was worried that they will be permanently destroyed, as I originally spoke to some on 20th March and was told the emails would be restored within a few days. I had received the warning emails but unfortunately had not been able to reduce the amount of emails in time. I now seem to have more time to sit and do some 'major housework' on my computer so as soon as they are restored, I can reduce them.
Thank you for your help
Re: Archived emails
09-04-2020 3:52 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Archived emails
09-04-2020 4:13 PM
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I've poked this one elsewhere … the restore is being run as I type.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Archived emails
09-04-2020 5:38 PM
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That's great, thank you for all your help 😊
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