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Archived email - need it back

gjpgjp
Browser
Posts: 1
Registered: ‎16-02-2019

Archived email - need it back

Please return my archived email. You sent me a message sometime last year saying it was being archived. I was in hospital at the time and did not read it or understand it very well when I finally saw it. I now realise that older email from my family is missing. Please let me see this again. Thank you. 

1 REPLY 1
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Archived email - need it back

Hi @gjpgjp, I've responded via your account regarding this Here.

 

While I'm afraid I am unable to make any guarantees that we will be able to unarchive your emails due to the amount of time that has passed, I have submitted a request to try and do so.

 

If there is still an archive of the emails, I would expect these to be restored within the next 30 minutes.
However, if the archive has since been deleted, as this would only be stored for a limited period of time after being archived, I'm afraid it would not be possible for us to restore this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional