@Lochlochy
A warm welcome to the forums.
Yes, if you do not heed the email warnings after 3 weeks, the largest mailbox(es) will be archived until the usage falls below 1GB. The system also warns users in the preceding weeks once utilisation has reached 75%. However using email to share photographs and other large attachments can quickly push usage from 750MB to over 1GB.
Users sometimes forget to look in sent items and to clear the deleted items folder after 'deleting' unwanted emails.
Posting here is usually enough to get someone to pick up the request, though support is rather maxed out at the moment. If you referenced your account when signing up here, staff should be able to address this without coming back to you. If you did not mention your account, it would he be helpful if you could log into the user portal, find the ticket number which archived your email store and post the number here - see PN Tickets below. Doing that will avoid delay by ensuring that staff do not need to come and request that you send your account details via a PM.
Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
