cancel
Showing results for 
Search instead for 
Did you mean: 

Archived Emails need unarchiving

FIXED
PeterPurpleEate
Newbie
Posts: 3
Thanks: 1
Registered: ‎14-06-2019

Archived Emails need unarchiving

I don't know what has happened to Plusnet Customer Service in recent times. I have found that emails have been 'archived' simply because I have not logged on to it for a time. That is annoying in itself. Now you would expect it to be relatively simple to get them unarchived. It used to be you could submit a request. I can't find that anywhere. All I get directed to is a link to Chat (which is ALWAYS unavailable) or asked to PHONE in. Have we gone back to the last century? Why is it so hard to request to undo what really should not have been done in the first place??? I've been with PN since year dot and feel like we're deliberately having things made difficult these days.

Can someone from Plusnet CS PLEASE unarchive my 'shopping' emails ASAP please?

4 REPLIES 4
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Archived Emails need unarchiving

Thanks for getting in touch @PeterPurpleEate

I've checked your account and I can't see anywhere stating that we've archived your e-mails.

Can you advise where it's showing as archived?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PeterPurpleEate
Newbie
Posts: 3
Thanks: 1
Registered: ‎14-06-2019

Re: Archived Emails need unarchiving

hi Matthew

I received this email to my 'shopping' email address on 8/6/19 11:26

Username: xxxxx+shopping

You are receiving this message as your mailbox has not been accessed since:

2019-03-05 12:28:41

We have therefore archived the contents of the mailbox, please note that new mails will continue to be received.

 

All emails from before this email have gone.

Cheers

Peter

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Archived Emails need unarchiving

Fix

Thanks for getting back to us @PeterPurpleEate

We've requested that mailbox be unarchived and it should go through in the next hour or so.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PeterPurpleEate
Newbie
Posts: 3
Thanks: 1
Registered: ‎14-06-2019

Re: Archived Emails need unarchiving

Many thanks for your help Matthew.