Anyone using email app on Doro Liberto 820 phone? Outgoing email not working

m063 · ‎11-08-2007

The Doro Liberto 820 is an 'easy to use' smartphone, with a its own Android front end and some of its own apps.
One of those apps is an email app.
I have setup an IMAP connection to Plusnet email.
Incoming email works fine, but outgoing mail just sits in the outbox.
Outgoing server settings are smtp.plus.net port 587 and security PLAIN.
The standard Gmail app is also installed on the phone and incoming and outgoing mail work just fine.
Seems to me that this is a bug in the Doro email app. I wondered if anyone else has this phone and got this working?
Thanks
Martin
UPDATE: I tried it also with a Gmail account, with the same result. Seems pretty clear its a bug.

Townman · ‎22-08-2007

Hi,
Just to be ~~Clare~~ clear, you have configured the smtp settings to use authentication (same as the imap server)?
Some thing to double check is that the application will allow non-SSL/TLS connections. Some email vendors have removed that option from user's control.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Jaggies · ‎29-06-2010

Quote from: Townman
Just to be Clare

What you do at the weekend is your own business...

Townman · ‎22-08-2007

Bloody 'corrective' text!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Jaggies · ‎29-06-2010

Preacherlady · ‎28-09-2015

I have that mobile phone and gave up on the email as it never seemed to work right! Do not use the Data on it either. So sorry cannot help you.
Love the phone as a phone though as withe earphones I can actually hear someone!!

m063 · ‎11-08-2007

Quote from: Townman
.... you have configured the smtp settings to use authentication (same as the imap server)?
Some thing to double check is that the application will allow non-SSL/TLS connections.

The Doro email app offers no option to configure SMTP authentication. Presumably so as to keep it as simple as possible.
However, I turned off SMTP authentication on the gmail app and it still works fine (on my home Plusnet ADSL connection), so I don't think that can be the problem. My understanding is that SMTP authentication is only needed if you are on a non-Plusnet connection.
Security options are PLAIN, SSL and STARTTLS. I've configured PLAIN for Plusnet email.
However, when I let it auto-configure a Gmail account it set it to SSL but still didn't work.
Quite a mystery.
I have to say I'm quite disappointed with the phone as I also found that it doesn't geotag photos.
But my wife likes it ....