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Another "email rejected because of 552 Spam Message Rejected" error

simonc2
Grafter
Posts: 42
Thanks: 6
Fixes: 1
Registered: ‎14-11-2007

Another "email rejected because of 552 Spam Message Rejected" error

There are several threads on this board with this same problem but they all seem to have individualised fixes, so I assume there's nothing I can do with my settings to change this.

One sender constantly gets his emails to my plusnet address rejected by the spam filter. What information do you need to be able to track this down and prevent the spam filter rejecting valid emails?

Grateful for assistance.

Tags (2)
2 REPLIES 2
Townman
Superuser
Superuser
Posts: 20,219
Thanks: 8,232
Fixes: 105
Registered: ‎22-08-2007

Re: Another "email rejected because of 552 Spam Message Rejected" error

The ideal would be...

  • Sender's email address
  • Date / time item sent
  • Subject
  • Addressee's email
  • The 552 signature from the non-delivery report sent to the sender

... sent as a private message to @JW 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

simonc2
Grafter
Posts: 42
Thanks: 6
Fixes: 1
Registered: ‎14-11-2007

Re: Another "email rejected because of 552 Spam Message Rejected" error

Thanks for the reply. Details requested have been sent in a private message.