Another plusnet customer is sending spam mail

[#1]

Who do I need to contact about this? I'd rather not report it directly to spam cop for obvious reasons.

[#2]

Please send a copy including full headers to abuse@plus.net and we'll sort it.
Edit: Typo

[#3]

@Ben do you mean abuse@plus.net 

[#4]

Indeed I did, fixed, thanks

[#5]

Ben, email sent with complete headers.
Its got a "html" file in a zip which is actually an executable.

[#6]

It just sent another so I've forwarded that to the same address.

[#7]

It sent another one this morning.
Has the user been told yet or do you need me to forward another email?

[#8]

The computer is still sending spam.
Is anyone at Plusnet actually doing anything about this?
As I run my own email server this PC is sending email directly to my server  - bypassing the PN email filters.
I'm about to put the IP address into my firewall and block it.

[#9]

Do Plusnet actually look at the reports sent to abuse@plus.net and if so do they ever send a response to the person making the report? I've made a couple of reports in the past and can't remember if I got a response.

[#10]

They state :

Quote

Due to the high number of reports we receive it is not possible to provide feedback regarding the outcome for every report. Additionally, if 7 or more people have reported the incident (not including any auto generated reports), it is unlikely that you will receive an email stating the action that was taken

[#11]

It is an actively monitored mailbox and will be picked up.

[#12]

After 2 days I would hope it already has - the compromised machine is sending out emails with "hidden" executables (eg file.jpg.exe) and has been doing since Tuesday. So is someone actually doing something about it?

[#13]

If you let me know the date / time and subject line of the email I'll see if I can get an update from our NetOps Team.

[#14]

Subject:    You have got a new message on Facebook!
Date:    Tue, 3 Aug 2010 10:21:21 +0100
Forwarded at 15:38 on Tuesday

Subject:    Thank you from Google!
Date:    Tue, 3 Aug 2010 16:51:06 +0100
Forwarded at 16:53 on Tuesday

Subject:    You have received A Hallmark E-Card!
Date:    Wed, 4 Aug 2010 09:03:57 +0100
Forwarded 19:46 Wednesday

Subject:    You have received A Hallmark E-Card!
Date:    Thu, 5 Aug 2010 09:05:41 +0100
Forwarded 09:33 Thursday.

All 4 emails got acknowledgement from plusnet

[#15]

Up until yesterday there was a big backlog but our NetOps Team made a recent big push to clear their queue so you should see a change now. If not then please PM me full headers of the received email so I can trace the account.