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Android email

Walwyn
Newbie
Posts: 3
Registered: 06-02-2014

Android email

I'm a new plusnet customer and I cant get my outgoing email to work on my Android phone. Ive been following these instructions http://www.plus.net/support/email/setup/android-setup.shtml.
The strange thing is the incoming email is working fine. is 587 still the correct port no. for outgoing? any help would be appreciated thankyou
5 REPLIES
Superuser
Superuser
Posts: 9,663
Thanks: 1,067
Fixes: 59
Registered: 06-04-2007

Re: Android email

Yes, port 587 is correct. However you could try 25. Big question though - are you connecting your phone by WiFi to your router, or using a mobile service. If the latter which one? It's possible they might be blocking access to external mail relays from their mobile network.
David
Walwyn
Newbie
Posts: 3
Registered: 06-02-2014

Re: Android email

I'm at home and connecting with my router. My Plusnet broadband isn't up & running yet though, so its via Virgin Media
Superuser
Superuser
Posts: 9,663
Thanks: 1,067
Fixes: 59
Registered: 06-04-2007

Re: Android email

I think that explains the problem. I don't think sending from a non-Plusnet connection will work (even with the sender authentication you've set up) until your Plusnet Broadband is active.  Sad
David
Walwyn
Newbie
Posts: 3
Registered: 06-02-2014

Re: Android email

Hopefully this will right itself when my Plusnet broadband starts. thankyou for your time
Superuser
Superuser
Posts: 6,641
Thanks: 732
Fixes: 52
Registered: 30-07-2007

Re: Android email

Quote
I think that explains the problem.
Definitely!. You need an Active PN subscription broadband account to use authenticated smtp. I'm sure it'll work fine once your account is active.