Android email app email address problem
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Android email app email address problem
13-07-2016 11:24 PM
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Hi All
I've looked through the forum and can't see my problem so please advise if it is somewhere.
When i setup my email on my Android phone I have to put my username+mailbox and password for it to get the right settings which it does but it puts that login name as my email address which it isn't.
I can't change the email address in the account settings after as it is greyed out so I can't delete the username part and replies don't come to my inbox.
I thought someone must have seen this but I don't seem to be able to find it.
Any thoughts?
Re: Android email app email address problem
14-07-2016 11:10 PM
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Wasn't your email address (mailboxname@username.plus.com) entered on the first screen you encountered when starting the set-up process? As you mentioned when filling in the username field on later screens, for additional mailboxes you enter username+mailboxname with the mailbox password. I don't recall this causing the email address to be overwritten.
Which device and OS version are you using?
Re: Android email app email address problem
15-07-2016 10:28 AM - edited 15-07-2016 10:29 AM
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Did you click to use manual setup in the email wizard? I recall having to do that & making corrections as I went as the setup wizard isn't geared up for Plusnet naming conventions.
Re: Android email app email address problem
15-07-2016 10:38 AM
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That's the problem. I have to put the username+mailboxname in the first part which ends up being the return address with no way of changing it.
It connects and gets email but if I send email then people reply to the wrong address.
Re: Android email app email address problem
15-07-2016 10:40 AM
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Hi. Thanks for the reply.
That's the problem. There is no manual Setup on this phone???
It's the wife's phone and it's different from the other phones I have.
It's a Samsung S5 Neo running 5.1.1 and it has no option to manually setup an email account.
The option is missing from the bottom left hand corner of the screen.
Re: Android email app email address problem
15-07-2016 10:55 AM
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Does the Gmail app give you manual setup? (as opposed to the native Android mail app) ?
Re: Android email app email address problem
15-07-2016 5:52 PM
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Are you using IMAP or POP3? If you're using IMAP, try entering your full email address as the username, there's a good chance it will work.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Android email app email address problem
15-07-2016 9:48 PM
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If that doesn't work the online guide for that model suggests it should go into manual set-up where username+mailboxname can be entered.
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