Android email app email address problem

[#1]

Hi All

I've looked through the forum and can't see my problem so please advise if it is somewhere.

When i setup my email on my Android phone I have to put my username+mailbox and password for it to get the right settings which it does but it puts that login name as my email address which it isn't.

I can't change the email address in the account settings after as it is greyed out so I can't delete the username part and replies don't come to my inbox.

I thought someone must have seen this but I don't seem to be able to find it.

Any thoughts?

[#2]

Wasn't your email address (mailboxname@username.plus.com) entered on the first screen you encountered when starting the set-up process? As you mentioned when filling in the username field on later screens, for additional mailboxes you enter username+mailboxname with the mailbox password. I don't recall this causing the email address to be overwritten.

Which device and OS version are you using?

[#3]

Did you click to use manual setup in the email wizard? I recall having to do that & making corrections as I went as the setup wizard isn't geared up for Plusnet naming conventions.

[#4]

That's the problem. I have to put the username+mailboxname in the first part which ends up being the return address with no way of changing it.

It connects and gets email but if I send email then people reply to the wrong address.

[#5]

Hi. Thanks for the reply.

That's the problem. There is no manual Setup on this phone???

It's the wife's phone and it's different from the other phones I have.

It's a Samsung S5 Neo running 5.1.1 and it has no option to manually setup an email account.

The option is missing from the bottom left hand corner of the screen.

[#6]

Does the Gmail app give you manual setup? (as opposed to the native Android mail app) ?

[#7]

Are you using IMAP or POP3? If you're using IMAP, try entering your full email address as the username, there's a good chance it will work.

[#8]

If that doesn't work the online guide for that model suggests it should go into manual set-up where username+mailboxname can be entered.