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Android Outlook app woes

Simon
Grafter
Posts: 58
Thanks: 3
Registered: ‎01-08-2007

Android Outlook app woes

… is anyone else having problems?

Android 9, Outlook 3.0.107 (331)

Outlook said I need to reenter password.. this is a PITA as a combination of not being able to change e.g. just the password (have to reenter everything) and all the gumpf needed for PlusNet email..

Any way I've tried on different Wifi networks connected to Plusnet and others, 4G, restarted phone, deleted account from Outlook (i'm not reinstalling Outlook as I've other accounts all OK) all to no avail..

I have no problem with Outlook 365 on Windows 10 and can login to the webmail manually with the same credentials..

go through..

set up manually, choose IMAP, advanced settings

IMAP...

imap.plus.net:143

user: accountname+mailboxname

password: appropriate4mailbox

SMTP...

relay.plus.net:587

user: accountname

password: appropriate4accountname

 

Sometimes get "not secure" but continue then "incorrect user/password"

Sometimes get "service is currently offline, try later. If persists contact customer service (701)" ... this is a new one for me!

I've looked service status which say is OK

 

Anyone else?

 

TIA

Simon.

 

 

 

 

4 REPLIES 4
southerner
Aspiring Pro
Posts: 550
Thanks: 54
Fixes: 1
Registered: ‎27-11-2013

Re: Android Outlook app woes

The Outlook Android app doesn't work with Plusnet mail as it demands some kind of encryption to be used but the Plusnet mail service doesn't support that.

Gmail works as it doesn't demand encryption. Maybe other mail apps too.

Simon
Grafter
Posts: 58
Thanks: 3
Registered: ‎01-08-2007

Re: Android Outlook app woes

"The Outlook Android app doesn't work with Plusnet mail" ... incorrect.. it did .. and it does now at last !!!

just tried..

IMAP...

imap.plus.net:143

user: accountname+mailboxname

password: appropriate4mailbox

SMTP...

relay.plus.net:587

user: accountname+mailboxname

password: appropriate4mailbox

 

previously i had always used just accountname for the smtp user (on multiple Androids).. figured i'd try acountname+mailbox

I wish PlusNet would move into this century! (... in so many ways... i've been with them since 2004 and i'm on pnet mobile (shiver..) )

 

southerner
Aspiring Pro
Posts: 550
Thanks: 54
Fixes: 1
Registered: ‎27-11-2013

Re: Android Outlook app woes

Cool. I will try it.
Simon
Grafter
Posts: 58
Thanks: 3
Registered: ‎01-08-2007

Re: Android Outlook app woes

Arrgh!!

Flushed by my success above on my mobile I thought I would redo my tablet...

Plusnet vdsl, Plusnet router, constantly getting 701 service not available...

Same after upgrading to 3.0.120(334)

So reverted to accountname / accountpassword for SMTP.

Which worked...

Go figure 🤔