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All mail gone from IMAP mailbox - restore needed

FIXED
the_norris1
Hooked
Posts: 6
Registered: ‎02-08-2007

All mail gone from IMAP mailbox - restore needed

Hi

 

Logged a call with support - was told might be able to restore mail -might be monday when the team can look into this.  Just worried that one it get to monday they will say - we only keep backs a few days etc.

 

Ticket number : 159283486

 

Background info - I use T-bird to sync imap files to local - last time I did this was 3 Oct.  Login into day all mail and folders not on IMAP server so my local copy was deleted! Only mail on server is new mail from Thursday 5 Oct and no folders.

5 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,474
Thanks: 1,197
Fixes: 95
Registered: ‎04-04-2007

Re: All mail gone from IMAP mailbox - restore needed

We keep the archive for a good 30 days or so, so you should be OK. I'd offer to restore them for you now, but I can't reach the necessary server from the VPN Sad

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

the_norris1
Hooked
Posts: 6
Registered: ‎02-08-2007

Re: All mail gone from IMAP mailbox - restore needed

Hi

 

Thanks for the info - was worried that there maybe a sort time frame to act and recover.

 

Once emails are back - how was they lost?

 

Phil

the_norris1
Hooked
Posts: 6
Registered: ‎02-08-2007

Re: All mail gone from IMAP mailbox - restore needed

Update:  Update on ticket says mail restored - nope still only show mail for the last two days only and no folders.

 

Phil

 

 

 

the_norris1
Hooked
Posts: 6
Registered: ‎02-08-2007

Re: All mail gone from IMAP mailbox - restore needed

not restore yet - seams tickets keeps getting lost in the system - get assigned to the wrong team.

Community Gaffer
Community Gaffer
Posts: 2,132
Thanks: 3,547
Fixes: 66
Registered: ‎29-09-2011

Re: All mail gone from IMAP mailbox - restore needed

Fix

This should now be resolved sorry for the inconvenience.

 

Let me know if there's any more problems.

 Jono H
 Plusnet Community Manager