All mail gone from IMAP mailbox - restore needed

[#1]

Hi

Logged a call with support - was told might be able to restore mail -might be monday when the team can look into this.  Just worried that one it get to monday they will say - we only keep backs a few days etc.

Ticket number : 159283486

Background info - I use T-bird to sync imap files to local - last time I did this was 3 Oct.  Login into day all mail and folders not on IMAP server so my local copy was deleted! Only mail on server is new mail from Thursday 5 Oct and no folders.

[#2]

We keep the archive for a good 30 days or so, so you should be OK. I'd offer to restore them for you now, but I can't reach the necessary server from the VPN

[#3]

Hi

Thanks for the info - was worried that there maybe a sort time frame to act and recover.

Once emails are back - how was they lost?

Phil

[#4]

Update:  Update on ticket says mail restored - nope still only show mail for the last two days only and no folders.

Phil

[#5]

not restore yet - seams tickets keeps getting lost in the system - get assigned to the wrong team.

[#6 · Accepted solution]

This should now be resolved sorry for the inconvenience.

Let me know if there's any more problems.