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All emails to plusnet.com blocked due to spam : Reason: 552 Spam Message Rejected

LorettoSchool
Newbie
Posts: 2
Registered: ‎30-08-2016

All emails to plusnet.com blocked due to spam : Reason: 552 Spam Message Rejected

Hello

All emails from our school to plus net are being blocked as SPAM with the following;

Reason: 552 Spam Message Rejected

This has been happening for the last few days.  We have a legitimate domain address and it's affecting the school contacting parents.

Does anyone know how to the contact the admin/postmaster to resolve this?

Cheers

Paul 

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: All emails to plusnet.com blocked due to spam : Reason: 552 Spam Message Rejected

What's your school's website address?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

LorettoSchool
Newbie
Posts: 2
Registered: ‎30-08-2016

Re: All emails to plusnet.com blocked due to spam : Reason: 552 Spam Message Rejected

Good morning

Our email domain is loretto.com

below is an example of the bounce back;

This is the mail delivery agent at Symantec Email Security.cloud.

 

I was unable to deliver your message to the following addresses:

 

lizXXX@XXX.plus.com

 

Reason: 552 Spam Message Rejected

 

The message subject was: Angus Keenan

The message date was: Tue, 30 Aug 2016 07:02:25 +0000 The message identifier was: 84/0E-19922-78F25C75 The message reference was: server-14.tower-179.messagelabs.com!1472540549!52703114!1

 

Please do not reply to this email as it is sent from an unattended mailbox.

Contact your email administrator if you need more information, or instructions for resolving this issue.

 

Cheers

Paul

Moderator's note by Adie (Dvorak) changed email address as it's a public forum

Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: All emails to plusnet.com blocked due to spam : Reason: 552 Spam Message Rejected

The domain's coming back clear.

I don't suppose you can send a message to a non-Plusnet email address you have access to and then Private Message me with the full headers and content of the received message?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵