All emails have disappeared
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- Re: All emails have disappeared
24-07-2019 8:01 PM
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My partner Juliet who has webmail on this account set up exactly like mine has had all of her emails disappear from both webmail and her iPad. Reading these threads it seems likely that they have been “archived”. Please can they be unarchived. Strangely mine are fine although I’m much less organised deleting emails than she is.
Tim
Fixed! Go to the fix.
24-07-2019 8:05 PM
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Re: All emails have disappeared
24-07-2019 9:26 PM
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Thanks for your speedy and effective response.
Tim
Re: All emails have disappeared
24-07-2019 9:48 PM
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Re: All emails have disappeared
02-08-2019 5:07 PM
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My emails have been archived too. Can I have them back please?
Re: All emails have disappeared
02-08-2019 7:00 PM
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Hi @ahavapeng,
I've taken a look into this and everything appears to be active from our side of things. Please can you let us know when the mailbox was archived?
Re: All emails have disappeared
04-08-2019 3:20 PM
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27/4/2019
and 3 months before that and etc etc ad nauseum
also subaccount (mailbox) named 'nonspam' on 26/5/2019 and 3 months before that and etc etc
Re: All emails have disappeared
05-08-2019 11:37 AM
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Hi @ahavapeng,
I've checked your account and I can confirm that your emails definitely haven't been archived from our side. I'm sorry to hear that your emails have been disappearing after three months, though. Do you access your emails via our webmail platform or do you use a third party email client (e.g. Apple Mail, Outlook, etc)?
Re: All emails have disappeared
07-08-2019 11:37 AM
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Here is a copy of the archiving message from 27/4/2019
Username: j*******m You are receiving this message as your mailbox has not been accessed since: 2019-01-23 14:09:46 We have therefore archived the contents of the mailbox, please note that new mails will continue to be received. To stop this from happening going forward you need to access it and collect E-Mail at least once within a 90 day period. If you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website: https://portal.plus.net/ We will only keep archived email for a limited period of time, after which it will be permanently deleted. Kind regards, Plusnet customer support https://portal.plus.net/
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Re: All emails have disappeared
07-08-2019 12:32 PM
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Hey @ahavapeng,
Thanks for getting back to us with that info.
I have messaged our network ops team to see if its possible, however, as it's been more than 30 days the emails may have been permanently deleted.
We'll update you once we have further info.
Thanks.
Re: All emails have disappeared
10-08-2019 10:19 AM
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All my emails disappeared yesterday. This is the second time in the past few weeks. Could you help please.
Re: All emails have disappeared
10-08-2019 3:26 PM
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Hi @eltullah, thanks for your post.
We're sorry to hear that your mail has been archived again.
We've requested it be un-archived for you but for future reference we'd recommend taking a look at the below ticket:
https://www.plus.net/wizard/?p=view_question&id=192958940
Please let us know if you need any further assistance.
Re: All emails have disappeared
23-08-2019 5:05 PM
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Did you take steps to reduce the size of your mailbox?
Inbox
Sent items
Trash
All take up space from your allowance. People frequently forget to empty the trash folder after “deleting” items from the other folders.
Note that (if it’s a PlusNET account) you should have been receding warnings for weeks after your utilisation passed 75% of your usage. Do you check the content of your postmaster email address?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: All emails have disappeared
on 01-09-2019 9:49 PM - last edited on 02-09-2019 8:26 AM by Mav
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Unfortunately Juliet’s emails ([Removed]+Juliet) which were reinstated have now disappeared yet again. For a few days she was completely unable to send/ receive email. That has now been rectified but all of her past email remains missing. I don’t understand why she is experiencing the problem and my email is unaffected.
Tim
Re: All emails have disappeared
02-09-2019 8:24 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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