cancel
Showing results for 
Search instead for 
Did you mean: 

All emails duplicated

canalplan
Newbie
Posts: 3
Thanks: 2
Registered: ‎28-04-2022

All emails duplicated

For a couple of weeks now, all my emails have been duplicated.  This is happening on both Thunderbird on my computer and the email app on my phone (connecting using imap), and to both my main mailbox and the mailboxes used by others of my family on their devices.  I can see them on the webmail interface as well.

I've looked at the full headers of a couple of pairs and cannot see any difference. 

4 REPLIES 4
Townman
Superuser
Superuser
Posts: 22,725
Thanks: 9,446
Fixes: 151
Registered: ‎22-08-2007

Re: All emails duplicated

Hi, A warm welcome to the forums.

Is this just with old emails or are new ones duplicated as well?

When did this happen - can you associate any activity on any of the connected clients with this occurring?

What clients are connected to this mailbox?

 

I think I have seen similar before, but I cannot clearly recall the circumstances, mail service etc ... but I could be thinking of calendar and contact details with iPhones with exchange.  Answers to be above might clarify the context, but it seems like a sync problem.

Passing thought - have you had your mailbox restored?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

canalplan
Newbie
Posts: 3
Thanks: 2
Registered: ‎28-04-2022

Re: All emails duplicated

Thanks for helping.   To try to answer your questions:

 

It's only new emails on arrival.  Quite often one copy arrives and then the second a few minutes later (probably the next time the client polls).  They only duplicate - I never get three or more.

 

I think it started happening after I did a major tidy up and moved a lot of emails to local archives  (which I've found in the past can confuse things for a while locally).

 

As you say, something seems to be out of sync, but it's across multiple clients on multiple machines.  

 

And no, I've not had anything restored.

Townman
Superuser
Superuser
Posts: 22,725
Thanks: 9,446
Fixes: 151
Registered: ‎22-08-2007

Re: All emails duplicated

POP3 or IMAP email client?

If POP3 do you have more than one email address associated with the POP3 configuration?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

canalplan
Newbie
Posts: 3
Thanks: 2
Registered: ‎28-04-2022

Re: All emails duplicated

Everything is imap.  I didn't change the configuration on anything before it happened.

 

I've got multiple mailboxes, and some clients only connect to one of these mailboxes (I split emails to a family domain to separate mailboxes, and individuals connect to these mailboxes).  They all started to get duplicates at the same time.  So whatever's happening doesn't seem to be a specific client getting confused.