All emails disappeared for the second time

[#1]

Hi,

All of my emails disappeared last night for the second time.  I didn't receive any warning and there are emails I my account I urgently need.

Can someone help me get them back?

regs

Michelle

[#2]

When was the first time?

How did you get them back?

How are you accessing them?

Do you access them on multiple devices?

[#3]

Hi, Thanks for getting back to me.

They disappeared about 6 months ago and I never got them back.  All of my folders also went at this time.  This is the second lot of my mails that have disappeared so I can't see that it was because my mailbox was full.  

I access them using multiple devices (Windows laptop, android phone and tablet).  I use the mail client in Windows 10, the Gmail client on my phone and tablet (Amazon Fire).

Let me know if you need anything further.

regs

Michelle

[#4]

Six months ago rather sounds like the mailbox might not be being accessed regularly. Mail boxes not accessed for a period of time are achieved. A ‘slight’ problem with the process is that the warning email is sent to the mail box being archieved.

[#5]

Hi

I don't think that's the problem as I access my mailboxes at least once but probably several times a day.

Do you have any ideas how I can get the ones a lost recently back?  There are several I still need.

regs

Michelle

[#6]

@Gandalf

[#7]

Hi @Gandalf,

Will you be able to help me get my emails back.  There are a few I need urgently.

regs

Michelle

[#8]

Hi @MicWal,

Thank you for taking your time to get in touch.

I am very sorry that you are having problems with your emails. It does look like they have been archived. I have raised a question on your account to unarchive these and I will let you know once I have a further update. You can view this on https://www.plus.net/wizard/?p=view_question&id=200438943

Kind regards,

Josh