All emails disappeared for the second time
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All emails disappeared for the second time
18-03-2020 12:56 PM
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Hi,
All of my emails disappeared last night for the second time. I didn't receive any warning and there are emails I my account I urgently need.
Can someone help me get them back?
regs
Michelle
Re: All emails disappeared for the second time
20-03-2020 3:00 PM
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When was the first time?
How did you get them back?
How are you accessing them?
Do you access them on multiple devices?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: All emails disappeared for the second time
20-03-2020 5:06 PM
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Hi, Thanks for getting back to me.
They disappeared about 6 months ago and I never got them back. All of my folders also went at this time. This is the second lot of my mails that have disappeared so I can't see that it was because my mailbox was full.
I access them using multiple devices (Windows laptop, android phone and tablet). I use the mail client in Windows 10, the Gmail client on my phone and tablet (Amazon Fire).
Let me know if you need anything further.
regs
Michelle
Re: All emails disappeared for the second time
20-03-2020 5:46 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: All emails disappeared for the second time
20-03-2020 6:53 PM
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Hi
I don't think that's the problem as I access my mailboxes at least once but probably several times a day.
Do you have any ideas how I can get the ones a lost recently back? There are several I still need.
regs
Michelle
Re: All emails disappeared for the second time
21-03-2020 12:52 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: All emails disappeared for the second time
30-03-2020 8:48 PM
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Hi @Gandalf,
Will you be able to help me get my emails back. There are a few I need urgently.
regs
Michelle
Re: All emails disappeared for the second time
31-03-2020 9:25 AM
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Hi @MicWal,
Thank you for taking your time to get in touch.
I am very sorry that you are having problems with your emails. It does look like they have been archived. I have raised a question on your account to unarchive these and I will let you know once I have a further update. You can view this on https://www.plus.net/wizard/?p=view_question&id=200438943
Kind regards,
Josh
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