cancel
Showing results for 
Search instead for 
Did you mean: 

Address book missing

turining
Newbie
Posts: 5
Registered: 15-03-2017

Address book missing

All my contacts in the address book have disappeared.

Has anything happened in the system and they can be retrieved or are have they been deleted permanently ?

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,152
Thanks: 926
Fixes: 77
Registered: 04-04-2007

Re: Address book missing

What email address do you have? i.e. Plusnet, Madasafish, Metronet etc.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

turining
Newbie
Posts: 5
Registered: 15-03-2017

Re: Address book missing

Hi Bob.

 

It's Plusnet webmail.

The complete contents of my address book has just disappeared so have had to import from another web address which doesn't have the same/number off addresses - just wondered what had happened.

Community Gaffer
Community Gaffer
Posts: 13,152
Thanks: 926
Fixes: 77
Registered: 04-04-2007

Re: Address book missing

Very odd Huh

When was the last time you were able to access the data? We upgraded our Webmail software on Tuesday morning, but this shouldn't have affected your address book entries.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

turining
Newbie
Posts: 5
Registered: 15-03-2017

Re: Address book missing

Bob,

Last look up address (to send an email) would have been 10:39 on Sat 04.03.2017 any after that were direct replies to emails received.

As I've imported most of my more important addresses it's not too traumatic but then sometimes the more obscure one's are the hardest to find later.

It's only of importance as, as you say, very odd.

 

 

Chris ( touring is a reference to where Fiat Barchettas are made)