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Accidental deletion of email

KeefyBoy
Interested
Posts: 2
Registered: ‎05-01-2022

Accidental deletion of email

I selected the 'All' option on my email, not 'this page' (very confusing!) and when I deleted the messages. The Deleted folder does not have the deleted messages in (maybe too many?)

 

Is there any way to restore the  deleted messages?  Either to inbox of the deleted folder where I can sort them out?

4 REPLIES 4
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,475
Thanks: 369
Fixes: 123
Registered: ‎26-03-2018

Re: Accidental deletion of email

Hi @KeefyBoy,

Just to confirm, was this when you were using the Plusnet webmail portal, or were you using an email client?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
KeefyBoy
Interested
Posts: 2
Registered: ‎05-01-2022

Re: Accidental deletion of email

Hi

It was in the portal

Thanks

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,475
Thanks: 369
Fixes: 123
Registered: ‎26-03-2018

Re: Accidental deletion of email

Thanks for confirming that @KeefyBoy. Please could you send me a Private Message to confirm which mailbox was in use at the time? Please include a link to this thread in case one of my colleagues picks up the case before me Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Accidental deletion of email

Looks like your emails have now been restored from 03/01/2022 @KeefyBoy  Smiley

 Adam
 Plusnet Help Team - Leeds