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Accessing my email (again)

Posts: 17
Thanks: 1
Registered: ‎05-11-2014

Accessing my email (again)

This is getting to be a habit.

I'm trying to access one of my mail boxes. I cannot do it!

I cannot remember wither it is <2nd name>+<primary name> or the other way round.

Whichever way I try my login fails.

I've been trying this (on and off) for weeks. Only now have I managed to fight my way through the plus net site to get here. I've lost patience previously, and it's diminishing rapidly as I type.

Can someone please tell me where I can ask a question. I just cannot find out where it is.

Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Accessing my email (again)

Hi keybasher, it's <primaryname+secondaryname>. (without <> obviously).

The password is the same as that which you use for the Portal/Member Centre and also Broadband access/login on the Router.

If you are having trouble with your password after that remember it's case sensitive. Getting to Questions/Tickets for this would just not happen. One of the help team here eg. @Chris @bobpullen would have to look at it for you. Or use Chat Roll_eyes

Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Accessing my email (again)

I can't see any issues with your mailboxes from here.


Remember that the default mailbox is simply username to log in.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.