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Accessing my email (again)

Posts: 17
Thanks: 1
Registered: 05-11-2014

Accessing my email (again)

This is getting to be a habit.

I'm trying to access one of my mail boxes. I cannot do it!

I cannot remember wither it is <2nd name>+<primary name> or the other way round.

Whichever way I try my login fails.

I've been trying this (on and off) for weeks. Only now have I managed to fight my way through the plus net site to get here. I've lost patience previously, and it's diminishing rapidly as I type.

Can someone please tell me where I can ask a question. I just cannot find out where it is.

Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Accessing my email (again)

Hi keybasher, it's <primaryname+secondaryname>. (without <> obviously).

The password is the same as that which you use for the Portal/Member Centre and also Broadband access/login on the Router.

If you are having trouble with your password after that remember it's case sensitive. Getting to Questions/Tickets for this would just not happen. One of the help team here eg. @Chris @bobpullen would have to look at it for you. Or use Chat Roll eyes

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Accessing my email (again)

I can't see any issues with your mailboxes from here.


Remember that the default mailbox is simply username to log in.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff