A few friends have been unable to receive my emails
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A few friends have been unable to receive my emails
29-04-2015 9:50 AM
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regards
Newbie
Re: A few friends have been unable to receive my emails
29-04-2015 9:57 AM
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Re: A few friends have been unable to receive my emails
29-04-2015 10:27 AM
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Re: A few friends have been unable to receive my emails
29-04-2015 11:32 AM
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Re: A few friends have been unable to receive my emails
01-05-2015 10:46 AM
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regards
Newbie
Re: A few friends have been unable to receive my emails
01-05-2015 11:19 AM
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I'm struggling to think of anything specific to Plusnet's servers that would cause outbound email to simply go missing without any indication to the sender that there's been a problem. There's the possibility that the recipient servers are dropping the emails or marking them as spam. The responsibility for that is weighted more towards the recipient though. Have your friends checked their junk/spam folders?
Bob Pullen
Plusnet Product Team
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Re: A few friends have been unable to receive my emails
12-05-2015 10:29 AM
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Re: A few friends have been unable to receive my emails
19-05-2015 1:40 PM
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Re: A few friends have been unable to receive my emails
19-05-2015 4:53 PM
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Quote from: kdiment Is it possible that gmail is treating all messages from PN as spam?
Unlikely. I've just sent a message from my Plusnet account to my Gmail account and the email was delivered to my Inbox, rather than the Spam folder.
Perhaps using the 'Not Spam' button in Gmail will help reclassify things?
Bob Pullen
Plusnet Product Team
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Re: A few friends have been unable to receive my emails
01-06-2015 10:52 PM
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I asked someone to set up a Gum Tree advert and I used both my emails, twice, to reply and they have not been received .
Can you throw any light on this please?
Gum tree provides a button to send an email and I add the appropriate email and my name to the adverts details.
I am very concerned that I am not contacting these people when animals lives are at risk.
This is our test advert
http://www.gumtree.com/p/sports-teams-partners/ladies-touch-rugby-sessions/1118915069
Patricia
Re: A few friends have been unable to receive my emails
02-06-2015 10:28 AM
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Your problem doesn't sound related to the other issues being reported in this thread. If I understand correctly, your problem concerns the receipt of emails, not the sending of them.
Looking at the advert, I'm guessing it's been set-up to forward email contacts from interested parties to your Plusnet email address and it's these messages that are not arriving? Is that right?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: A few friends have been unable to receive my emails
08-06-2015 12:18 PM
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Thanks for the reply.
I have at last managed to get a response from Gum Tree and it is them who are at fault.
They admit they scan emails to make sure they are not spam.

As I am sending pre-typed information to the idiots


I have got myself a gmail account and now just send a link to rescues .
So all resolved. Sorry to have troubled you .
Patricia
Re: A few friends have been unable to receive my emails
08-06-2015 4:16 PM
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Bob Pullen
Plusnet Product Team
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