552 error replying to email
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- 552 error replying to email
552 error replying to email
14-08-2020 10:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hoping someone can help me out... I am getting issues when replying/forwarding selected emails from my Outlook email client on my PC (uses a PlusNET mailbox). When I attempt to forward emails, to known email addresses, I get deliverable reply from "System Administrator". The body of the messages includes the following...
"552 5nKEk66xCU8Ck5nKFkUqqP message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team."
If I try to send simple test emails, everything seems to be fine. There doesn't appear to be anything odd in the emails which produce the error when I forward them. Is there an issue with PlusNet virus checking of emails currently (I have replied to the same emails in the past and things were fine, which makes me think the PN mail checker is doing something odd/new in terms of the checks it is performing)?
There is now no live chat option and the PlusNet helpdesk support number is currently saying they are "too busy, phone back another day" which is pretty poor.
Many thanks in advance for any help you can provide
Ian
Re: 552 error replying to email
14-08-2020 11:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would look at URLs (web links) in the original email.
The spam filter (Cloud Mark) is forever learning from emails (which users across many email providers) report as being "bad" content, though sometimes it gets it not quite right.
@JW is there enough here to support a review of the filters please?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: 552 error replying to email
17-08-2020 6:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Townman, I am pretty sure that something in the spam filter is a little wrong, as none of the web links in the original email look dodgy. Plus, I have replied to the same emails in the past without a problem. I tried removing all of the web links in the email, and I still get the 552 error, the only links in there are my email address, and that of the recipient...
Can someone check this out for me please?
Many thanks - Ian
Re: 552 error replying to email
18-08-2020 12:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 552 error replying to email
18-08-2020 3:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page