Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Our low-cost broadband on its own
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
My client is trying to email a customer of Plusnet but they are getting an error message - '552 Spam Message Rejected'.
I'm unsure of what could be causing this - could someone please help to diagnose the issue as my client needs to send his customer an invoice for a purchase.
The email was sent from firstname.lastname@example.org - this is a google mailbox and (I'm his developer) I've checked DKIM and SPF is fully set up on the domain.
Final-Recipient: rfc822; #####@#####.force9.co.ukAction: failedStatus: 5.0.0Remote-MTA: dns; mx.avasin.plus.net. (184.108.40.206, the server for the domain #####.force9.co.uk.)Diagnostic-Code: smtp; 552 Spam Message RejectedLast-Attempt-Date: Wed, 20 Dec 2017 07:25:51 -0800 (PST)
Hello, and welcome to the forums.
I suggest you edit your post to remove/obfuscate the email address, that's because spam bots could easily pick up the address from these forums.