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552 5.2.2 Spam Message Rejected

VS
Newbie
Posts: 2
Registered: 18-04-2017

552 5.2.2 Spam Message Rejected

Hello,

 We are an ESP and one of clients are facing soft bounce issues while delivering to plus.com recipients. This issue is occurring with the following recipient domains:

slickrick.plus.com

valerieemma.plus.com

archelaus.plus.com

 

The bounce log are showing the following errors:

552 5.2.2 Spam Message Rejected

The messages are SPF and DKIM authenticated

Please advise on how to resolve this issue? Let me know if you require additional details

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,158
Thanks: 927
Fixes: 77
Registered: 04-04-2007

Re: 552 5.2.2 Spam Message Rejected

What server are these messages being relayed through and from what domain are they being sent?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

VS
Newbie
Posts: 2
Registered: 18-04-2017

Re: 552 5.2.2 Spam Message Rejected

Hi,

Thanks for responding. 

Sending domain: thanemail.co.uk

Sending IP: 216.16.244.230

Community Gaffer
Community Gaffer
Posts: 13,158
Thanks: 927
Fixes: 77
Registered: 04-04-2007

Re: 552 5.2.2 Spam Message Rejected

Can't see any issues with either of those, which leads me to suspect it's something in the body of the email that's triggering the filters. Perhaps a domain or URL, maybe in a signature block? Feel free to private message me the full content of a rejected email and I'll look into it further.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵