550 #5.1.8 Domain of sender address does not exist
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- Re: 550 #5.1.8 Domain of sender address does not e...
550 #5.1.8 Domain of sender address does not exist
12-10-2018 6:18 PM - edited 12-10-2018 6:20 PM
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Good Evening,
I am an owner of a small business and I am having difficulties sending emails to plusnet users.
The error is below - I have checked my MX, CNAME A and other email records and I cannot see any issue with them.
I am not a plusnet customer myself, but this issue has me concerned enough for my customers as they are not receiving any order emails, and I have no other means to contact them which comply with GDPR.
Any assistance is appreciated.
Kind Regards,
Steve
My Domain: hardyshobbies.co.uk
Error Message:
BLANKED@care4free.net
host mx-ironport.core.plus.net [212.159.9.200]
SMTP error from remote mail server after MAIL FROM:<management@hardyshobbies.co.uk> SIZE=5625:
550 #5.1.8 Domain of sender address <management@hardyshobbies.co.uk> does not exist
Re: 550 #5.1.8 Domain of sender address does not exist
13-11-2018 11:07 AM
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Your message has been ignored but plus net are aware of this issue as you can see in this long thread:
Re: 550 #5.1.8 Domain of sender address does not exist
13-11-2018 4:41 PM
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Hi Steve.
Apologies for the delayed response and thanks for reaching out to us here.
Unfortunately as @maidbloke has said it's something we're aware of and working to fix.
Please accept my apologies for the inconvenience caused in the interim.
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