29/04/2025 - Freenetname emails not sending on all devices
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Re: 29/04/2025 - Freenetname emails not sending on all devices
01-05-2025 9:12 AM
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@MHalle - My emails are now sending from my devices and being received by intended recipients. I hope it has rectified your stuck emails also.
Re: 29/04/2025 - Freenetname emails not sending on all devices
01-05-2025 9:15 AM
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That’s a really kind thought. Thank you.
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Re: 29/04/2025 - Freenetname emails not sending on all devices
01-05-2025 9:30 AM
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Re: 29/04/2025 - Freenetname emails not sending on all devices
25-07-2025 1:25 PM
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Hi. Norab here. I seem to have the same issue with sending email as RobertGrahamSR7 . I have a desktop running Thunderbird an Android and Iphone running their proprietory email clients.
All have been sending / receiving email without issue for many years. Now none of these devices will send email as i keep getting "login with username failed" or "Couldn't verify account - The username or password is incorrect or POP3/IMAP access isn't turned on for this account" messages. Nothing has changed at my end in any device.
You seem to have instigated some kind of "FIX" for RobertGrahamSR7
is there any way you are able to help me out?
Many thanks in advance
PS.been with freenetname for approx 30 plus years!
Re: 29/04/2025 - Freenetname emails not sending on all devices
25-07-2025 2:47 PM - edited 25-07-2025 2:49 PM
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Run the email server connection diagnostics - see the link below. If they work, make sure you are using the exact same details on the email clients.
If they do not work, report back here the diagnostic output.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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