cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

2 many Emails

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

2 many Emails

‎21-10-2014 5:54 AM

Why is it that every Email that i get from PN is sent to me twice  Huh
even when i get a bill notification i receive the same email twice 
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Message 1 of 4
(976 Views)
0 Thanks
3 REPLIES 3
Townman
Superuser
Superuser
Posts: 23,016
Thanks: 9,605
Fixes: 160
Registered: ‎22-08-2007

Re: 2 many Emails

‎21-10-2014 10:04 AM

Look here - https://portal.plus.net/my.html?action=edit_details&s=0 (you will need to logon)
If there is an email address different to postmater@username.plus.com then that is the reason you receive 2x official communications.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Message 2 of 4
(420 Views)
0 Thanks
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: 2 many Emails

‎21-10-2014 10:13 AM

Word of caution:
Make sure you always have a valid email address here. Some communication tends to only get sent to the contact address and not the postmaster alias. Just thought I'd mention it in case the OP was tempted to change it to something invalid/unmonitored.
dick:quote

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 3 of 4
(420 Views)
0 Thanks
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: 2 many Emails

‎21-10-2014 8:04 PM

cheers  Wink
on my member center i have the Postmaster @
also my rongtw acc
and a alias so it shows 3 but i thought PN would only send to the default  addy
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Message 4 of 4
(420 Views)
0 Thanks