cancel
Showing results for 
Search instead for 
Did you mean: 

sick computer

N/A

sick computer

hi a friend has downloaded a game onto a 32bit windows xp pc the game was
i believe a dos based game . now the pc is showing 16bit and wont
load ms updates includind sp2 even auto updates are on .
also it will not load some security software like winpatrol, ect
the pc is intel pentium 4 and less than two years old .
any ideas please regards trevor
12 REPLIES
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

sick computer

First move has to be to do a system restore to a date before the game was loaded.
N/A

sick computer

hi john and thanks but sys restore wont go back far enough to the time
it was installed . i believe about three months ago
Community Veteran
Posts: 14,469
Registered: 30-07-2007

sick computer

What do you mean 'showing 16bit'?

And what happens when you try and load some software.

If the restore will not work then try starting up in safe mode then restarting.

If that fails, try a repair installation from the original XP CD.
N/A

sick computer

hello peter when installing the likes of winpatrol 9.8 we are told it will not
run in 16 bit
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

sick computer

Ok next move is to try a "repair install" by booting up with the windows disk and proceed as though you were doing a new windows install.
Ignore the "press r to do a console repair"
You should then get to where it requests that you select a drive to install to or to repair an existing istallation.
This should then put back all the windows files without losing anything.
N/A

sick computer

would a factory reset do anything do you think?
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

sick computer

It would lose everything on the PC and put it back to how it came when it was purchased.
N/A

sick computer

only problem is no windows disc
Community Veteran
Posts: 14,469
Registered: 30-07-2007

sick computer

You can't factory reset windows, just reinstall either in full or via what Is suggested above with a repair install.

Also when it states it does not run in 16 bit, that is refering to the number of colours your system is set to display in. Right click on your desktop, select properties, go to the settings tab and what does it say for color quality. Just change this to 32bit and see if the game/app will install/run.

Having colors set to 16bit should not stop programs from installing/running though, or stop windows update so something else is causing your problem.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

sick computer

Quote
only problem is no windows disc


So what CDs did you get with it. Is one of them a recovery disc?

Also what is the make/model of the PC you have?

Also read any manuals you have with it which may explain how to re-install your system either from a recovery CD or possibly via a recovery partition on the disk.
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

sick computer

As suggested by Peter earlier you could try booting in safe mode and then seeing if you can remove the offending software.
If you haven't got a proper windows CD then the factory reset may be you only option but it is a last resort.
N/A

sick computer

If its a DOS game it will have no uninstall as we didnt have it in the good old days.

You can just delete it but to be safe first copy it to another location and then delete it. Check the files autoexec.bat and config.sys probally in c:\ being a dos program it may have changed these.

What is they game called as that may give us a clue