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help needed friends pc problem

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help needed friends pc problem

friends pc boots to ms doss black screen .from there some apps refuse
to work antiv /winpatrol ect any advice would be welcome thanks
12 REPLIES
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help needed friends pc problem

Would love to help but need more info - what OS? Any recent changes to hardware/software? Can you get to Safe Mode? etc etc etc
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help needed friends pc problem

Yep, as chuffbears has already mentioned, there really isn't enough information on your post to try and workout what has actually gone wrong.
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post subject

sorry both the os is windows xp home edition packard bell iextreme 6111
he has proberly pressed something on start up and i myself do not know
enough these things regards trevor
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help needed friends pc problem

Does it say anything on the black screen? Can he get into safe mode (F8 on startup, select safe mode)
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post subject

hello chuffbear and thanks have not seen the screen but am informed
it says something like a software error . the black screen is for a moment
only before windows loads to the desktop . i have been informed he has
been downloading spurious games ets
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

help needed friends pc problem

I would suggest that your friend makes sure his anti-virus software is up to date and gives his system a full scan

while hes at it download and run Spybot search and destroy and also Adaware which will both search and get rid of any spyware that might be on his system

before he runs either of these programs make sure they are both updated you will see how to do this on the programs first screen
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post subject

thanks holdtight as stated both antivirxp and winpatrol 9 are disabled
but adaware se prof build 106v plus microsoft antispyware beta are
operating alright and he has no problem with his web connection
in this instance bt yahoo there are no popups or other nasties that
he has seen regards trevor
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

help needed friends pc problem

Im not familiar with winpatrol, what i would suggest next then is to go to start then run and type msconfig and press enter

On the startup tab uncheck all entries then reboot the system if it starts as it should without problem go back to the statup tab and recheck them one at a time rebooting after each one untill you find the culprit

Its a tedious task but it might just find your problem software if not come back and we can try something else
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post subject

holdtight thank you and everyone else for your help i will give him a call
so he can try your suggestion . winpatrol is an old fav startup guardian
been around for a while many thanks trevor
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

help needed friends pc problem

This still smacks of a viral infection and i would suggest using an online scanner as your friend has net access

One of the best is Trend micro`s House call which you can find here http://housecall60.trendmicro.com/en/

Just click on the scan button and let it finish a full scan of your friends system
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help needed friends pc problem

on a packard bell the screen sounds like the recovery screen you get when you press F11.

He doesnt have a F11 key sticking?
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post subject

hello to all i think the problem has been found he is a fan of pc games
and downloaded a couple from some site . one of which seems to be
an old game which worked on windows 95/98 this is where the doss
part comes in msconfig found the app in the startup as doss is not
part of windows xp the pc is now back to normal thank the stars
so once again thanks for your help and kindness trevor